World of Hyatt

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4.5/5

Calificación media basada en 114 opiniones

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  • 5 stars

    "Best kept secret!"

    I have been coming to this hotel since I was a little girl, and was somewhat nervous when it became a Thompson that it would lose it's special feel and cultural connection to Zihua. They have done such a wonderful job with the updates and have maintained such a special, serene vibe without losing the Mexican touch! My husband and I got married here and it was outstanding. The rooms are gorgeous, everything is spotless and the staff is unbelievable. Alfredo, Marcos, Fransisco, Felipe, Juan, and Jose all helped us when we were down at the beach and were exceptional. Also, Hector works in the lobby and helps with your check-in and check-out and he is the sweetest and most helpful! Javier the chef is also exceptional-- both his cooking and his customer service. Ellie also works at the resort and teaches different workout classes like pilates and zumba. I highly recommend spending time with Ellie-- she is so wonderful and teaches a great class! We are so grateful for such wonderful staff because they really complete the experience and I already want to go back just to visit them.


    mccallweber

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear mccallweber, Thank you so much for taking the time and share your experience! We are thrilled to know that you still enjoy the hotel as it was your first time. It was a honor and pleasure for the entire hotel to host such an amazing wedding. We will share your comments to our colleagues, they are the main reason of our great customer service. Sincerly, Giampaolo Parente Rooms Manager


  • 5 stars

    "Amazing staff, beautiful place!"

    The hotel is absolutel stunning and the staff go above and beyond to make sure you are served and very happy. The beach itself is flawless and feels very private. It is truly an experience. 10/10 recommend!


    aap0daca

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear aapodaca, Thank you so much for taking the time and share your experience with us! We are thrilled to know you had a 10/10 experience with us. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Excellent stay with top quality service!!"

    Great experience, very different compared to a resort stay/ all inclusive. The Thompson was in its own category. The experience was very clean, and the resort itself was beautiful. The staff was personable and remembered everyone’s names during the trip as well.


    Nanapa816

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear nanapa816, Thank you so much for taking the time and share your experience with us! We are glad to know that your experience was as expected We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Incredible surroundings, even better service"

    We stayed at Thompson Zihuatanejo for a wedding, and we were blown away by how beautiful this resort is. The architecture and decor are stunning, the food is delicious, the pools and beach access are to die for, and the service is outstanding. The staff members are so friendly and went out of their way to make personal connections with us and the other guests. We were sad to come home; it was truly the best vacation we've ever been on.


    melissaelkins

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear melissaelkins, Thank you so much for taking the time and share your experience with us! We are happy to read that you were blow away by the property, and how the colleagues made a personal connection. It was a pleasure and honor to host the wedding. We are looking forward to welcome you back. Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Slice of heaven"

    My friend and I just spent the most magical 5 days at this property. Everything from the views to the people to food was wonderful. Chef Javier is one of the more creative chefs I’ve met. His pop up restaurants are a thing to experience. The staff are welcoming and warm. We stayed in a 2 bedroom beachfront suite and it was one of the best rooms I’ve stayed in (and I travel all the time). You can take a paddle board out to the bay, rent a boat to snorkel and sight see, or just lounge around in your private plunge pool. The food was fresh and delicious. Service was prompt. We were treated like queens! We’ll definitely be back.


    Becky W

    Giampaolo Parente


    Atención al huésped/Recepción at Thompson Zihuatanejo,

    a Beach Resort

    Dear Becky W, Thank you so much for sharing your experience! We are thrilled to read that you spent 5 magical days with us. I agree with you the pop-ups from our Chef Javier are a must if you visit us. We are looking forward to welcoming you back. Regards, Giampaolo Parente Rooms Manager


  • 5 stars

    "Ou Return"

    We never get tired of coming to Zihuatanejo and visiting all of our friends that have become like family.I always have toggle a shout out to Vanessa, Eddieberto, Juan, Alfredo, Diego, and the rest of the people that make this resort so wonderful!! 16 years and counting!


    ZaZa1313


  • 5 stars

    "Great experience!"

    Loved the rooms, pool, views, service & FOOD! I did not have a bad meal while I was there. Big thanks to Juan, Roberto and all the other staff. Everyone was super friendly. The amenities were a plus too. I would definitely come back and stay here again.


    Denver D


  • 5 stars

    "Perfect romantic spot"

    From check in to check out it was the perfect spot for our 20th anniversary trip! Absolutely loved our porch and private plunge pool. The food was awesome and beverages were always cold. The staff was very helpful with anything we needed and was always on time. The room was very clean and the bed was comfy.


    Paul L


  • 5 stars

    "Amazing property and the best customer service!"

    The staff at the Thompson gave us an out of this world experience. Everyone was top notch, but definitely need to mention a couple people who made our experience even better. Francisco over at Hao was the epitome of customer service. He went above and beyond to not only give us what we needed and then some, but his attention to detail and ability to connect with us and make us feel at home is unmatched to any service I think I have ever received. Marcos was another server that really went out of his way to connect and take care of us. One member of our wedding party was obnoxious and Marcos handled with with grace. Both of them made a point to remember our names, what we liked and gave us great recommendations for different things. Javier was so great. We enjoyed interacting with him and his food was simply wonderful! The guys in our party went fishing and the chefs in the kitchen that day made amazing plates with the fish they caught! All of the staff was great. We just really connected with the staff mentioned, and they made it extra special. The resort is beautiful and relaxing! The beach is perfect and so clean. Our room was wonderful and we really enjoyed the out door shower it had!


    casadeureno


  • 5 stars

    "Never disappoints."

    Wife and I have been coming here for over 20 yrs. It has changed ownership over the years, but still remains a premier destination. The whole experience was top notch. The report sits on a beautiful beach that makes you feel you have it all to yourselves. This is not a wild party resort. If you’re looking for a peaceful/romantic spot then Thompson is the place.


    GregITX