opiniones

Great stay! Attentive and welcoming staff. We loved that it was right on the beach. The swim up suite was perfect! We did not eat on site except for breakfast. We preferred to explore the local restaurants. La Gaviota is a must. It’s a short walk down the beach. Good food with reasonable prices. We will be back to the Thompson next January!

Every single staff member I encountered was amazing! Always smiling, always friendly. The only negative is that I was expecting the food to be more authentic and instead was met with very Americanized Mexican cuisine.

Great rooms, great food, incredible beach. Pools just ok but why would you need beach and ocean right there. Best place to stay on playa Ropa. You can walk into town and there are lots of activities in Zihuatano like fishing, snorkeling, etc.

Highly recommend this Hyatt property!! What an incredibly unique, high-end hotel experience for a romantic beach vacation with my spouse. I had been hoping to surprise her with a relaxing, beautiful, comfortable beach experience and The Thompson was everything I hoped for and more! My wife was very happy and we have no complaints after a 5-night stay in January 2023. Great location, great service, very nice accomodations and hospitality. The front desk concierge, Oscar, was very helpful, greeting us at our arrival and providing us with all the info we needed to take advantage of everything the Thompson had to offer. We were upgraded to a very nice 2-bedroom suite with breathtaking views, yet nicely tucked away so we felt we had a good bit of privacy. Perfect setting and accomodations for a romantic week together. All hotel staff were friendly and helpful, and since we aren't fluent in Spanish, we appreciated that they spoke great English to accommodate us. Housekeeping kept our suite and patio nice and tidy and we appreciated the variety of cookies they left on our bed. Shower water pressure and temperature PERFECT, bed comfy, room service wonderful. Nice closet/storage space for us to keep our things. Food was EXCELLENT - breakfast incredible every single morning (favorites were burrata toast, red velvet pancakes, and agave glazed bacon), cheeseburger and fries for lunch awesome, we were blown away by the hibachi we ordered at HAO restaurant, and the other restaurant that served only dinner was so yummy (the short rib and scallop/pork tacos as well as fruit brulee dessert). Drinks were good too! Wait staff also happily provided us with some recommendations for their favorite restaurants in town, so we could get away for a night or two and experience a variety of authentic Mexican food (Any's Tamales and Las Basaros). We were very impressed by the daily Wellness Experiences that were included - Zumba and kayak tour were very fun, plus we were able to use the hotel's paddleboards! We were also able to watch the baby tortugas being released into the ocean - right on the beach at the hotel! What a once in a lifetime experience! The hotel has a lot of very nice beach chairs and umbrellas along the beach, and there were plenty of pools for us to dip in to cool off! I can't say enough great things about The Thompson. We will absolutely be back, and we'll recommend to all our family and friends!

We stayed at Thompson Hotel for 6 nights with friends. We had amazing time celebrating my wife b-day. The Room Manager Giampaolo took a real good care of our accommodation and made it so special; Restaurant Manager Silvia arranged an amazing b-day celebration and the food cooked by chef Javier was delicious. We highly recommend the hotel and will be coming back soon.

Unfortunately, we had a medical emergency the second day of our stay, in the middle of the night! However, I called the front desk asking for help and immediately help was at the door with an ambulance called. I was not able to get everyone’s name, but everyone there were extremely helpful, especially the young man who rode in the ambulance with us and stayed with me for several hours at the emergency room helping me translate with the doctors and rode in a taxi with me to a pharmacy to get supplies the doctors needed. He and most of the staff asked about me and my husband every time they saw me as I went back and forth to the hotel from the hospital. The hotel room manager went to the hospital to check on us and called or texted with me everyday to see how we were and if we needed anything. He arranged for box lunches for me to take with me to the hospital in the mornings. The front desk clerk, Bernardo helped to arrange a pot of coffee, pastries and cups to go before room service opened in the morning so they would have it ready for me to take to the hospital. I cannot say enough about the entire staff at this resort. They truly went above and beyond for us.

This was our fifth visit to this property. We've brought friends with us the past 3 times we've visited. We can't say enough about the property, the staff, the beach, or Chef Javier and the amazing difference he's made in the kitchens!

You could not find a resort that has wonderful amenities, great food, wonderful staff and a breath taking view of Zihuatenjio Bay. The grounds were immaculate, and the rooms were beautiful and nicely appointed.

Beautiful resort, amazing location, good food, nice people. Bay is very swimmable and safe, especially in morning. Good breakfast and plenty of other good food choices nearby. Exercise program led by Ellie is excellent and Recreation options led by Jorge are great. Not inexpensive, so lower points on Value.

Great location , beautiful beach and great seafood. Bed was a bit firm, but not uncomfortable. The sea turtle release on the beach in front of the hotel was very touching. The sunsets wer incredible every day and hotel provides for a great viewing location.