Highly recommend this Hyatt property!! What an incredibly unique, high-end hotel experience for a romantic beach vacation with my spouse. I had been hoping to surprise her with a relaxing, beautiful, comfortable beach experience and The Thompson was everything I hoped for and more! My wife was very happy and we have no complaints after a 5-night stay in January 2023. Great location, great service, very nice accomodations and hospitality.
The front desk concierge, Oscar, was very helpful, greeting us at our arrival and providing us with all the info we needed to take advantage of everything the Thompson had to offer.
We were upgraded to a very nice 2-bedroom suite with breathtaking views, yet nicely tucked away so we felt we had a good bit of privacy. Perfect setting and accomodations for a romantic week together. All hotel staff were friendly and helpful, and since we aren't fluent in Spanish, we appreciated that they spoke great English to accommodate us. Housekeeping kept our suite and patio nice and tidy and we appreciated the variety of cookies they left on our bed. Shower water pressure and temperature PERFECT, bed comfy, room service wonderful. Nice closet/storage space for us to keep our things.
Food was EXCELLENT - breakfast incredible every single morning (favorites were burrata toast, red velvet pancakes, and agave glazed bacon), cheeseburger and fries for lunch awesome, we were blown away by the hibachi we ordered at HAO restaurant, and the other restaurant that served only dinner was so yummy (the short rib and scallop/pork tacos as well as fruit brulee dessert). Drinks were good too! Wait staff also happily provided us with some recommendations for their favorite restaurants in town, so we could get away for a night or two and experience a variety of authentic Mexican food (Any's Tamales and Las Basaros).
We were very impressed by the daily Wellness Experiences that were included - Zumba and kayak tour were very fun, plus we were able to use the hotel's paddleboards! We were also able to watch the baby tortugas being released into the ocean - right on the beach at the hotel! What a once in a lifetime experience!
The hotel has a lot of very nice beach chairs and umbrellas along the beach, and there were plenty of pools for us to dip in to cool off! I can't say enough great things about The Thompson. We will absolutely be back, and we'll recommend to all our family and friends!