World of Hyatt

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4.5/5

Average rating based on 189 reviews

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  • 5 stars

    "Exceeded Expectations!"

    Perfect location for Central Park, Times Square, and restaurants and supermarkets. Very spacious, modern, and comfortable room. The robes and slippers were delightful! Even an umbrella for personal use! All amenities are exceptional.


    Julie S


  • 5 stars

    "Super staff"

    Clean, classy, near Central Park. All pluses. But the staff went the extra miles to make sure this hotel stood out. We had a baby and the hotel was very supportive by setting a crib in our room and providing a stroller.


    Jason S


  • 5 stars

    "Amazing hotel with the best location and most exceptional service"

    Location is unbeatable -- midtown, next to Central Park, shops, restaurants and two subway stops. Every single staff member at the hotel is police, kind and helpful. You never have to ask for anything more than once. The beds are comfortable, and the rooms are very quiet. The gym is lovely, and the food (even at the bar) is incredible. I traveled with a 5 year-old, and the suite was convenient. The sofa bed pulled out to a nice full-size bed. The blackout drapes worked magic, and the in-room Nespresso machine was a good touch.


    M G


  • 5 stars

    "Thompson Central Park NYC"

    This hotel was amazing. I was here for St. Patrick's day weekend, and the staff was very attentive to every detail. They even gave me a free upgrade on my room. I was highly impressed and I will definitely look to splurge a little more here on my next trip!


    jaycb87

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Jaycb87, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and liked our beautiful property, upgraded accommodations, and friendly staff. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit! Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Great stay in the city!"

    The hotel staff was exceptional, rooms were comfortable, and room service breakfast was amazing. We were traveling with two children, 10 and 6, and wanted a great location - it truly couldn't be beat. You can walk 10 blocks in any direction for so many attractions, and if you need to go farther, there's a subway stop a block away.


    hobleada

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear hobleada, We appreciate the time you have taken to share your comments regarding your stay at Thompson Central Park New York. We are glad you and your family enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you again for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Loved this hotel, will stay here again"

    I came to NYC for the weekend. The hotel is in a great location, close to everything that I like. Restaurants, etc. Everyone was very nice and my room, 623 was perfect for me. It was an inside room, so no street noise, the heating worked well and so did the TV. Two queen beds and the bathroom a tiny bit small but good enough for one person. A good safe, Nespresso machine. All great.


    cpblanc0

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear cpblanc0, Thank you for choosing to stay at Thompson Central Park New York and for the feedback. We are pleased to know we exceeded your expectations and appreciate you mentioning our ideal location and comfortable accommodations. It was a pleasure having you here, and we look forward to welcoming you again. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "If you decide to stay somewhere else, more hotel for me."

    Ideal hotel in every metric; Pass Through Hotel from 56th to 57th street within 1 block of the best Chinese / Dim Sum restaurants, next door (56th st) to one of the best ramen joints in town, across street from Angelo’s Coal Oven Pizza, next door (on 57th) to a premium supermarket and Carnegie Hall, Within 2 blocks of the 4 of the best steakhouses in nyc, Times Square is walkable, Central Park is 1 block away, best shopping is 1-4 blocks away, the ferry bus stops in front of 57th, and you have 2 subway lines within 1 block. The list goes on.


    mikerich2025

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear mikerich2025, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Luxurious stay thanks to giant rooms (by NYC standards), beautiful decor, great gym"

    I didn't know what to expect when I booked my stay at the Thompson. I'm Hyatt loyal and knew I needed a spot near midtown. Many of Hyatt's other hotels in that area look pretty tired and worn, and I read that this hotel had been recently renovated so I took a chance. By the time I checked out, I had decided to stay here every time I come back to NYC! The rooms are huge by NYC standards and beautifully appointed. When in NYC prior, I had stayed at the James Hotel and it was fine but the decor looked sparse and minimalist in a way that came off as cheap. By contrast, the Thompson was luxuriously decorated with a large velvet sofa alongside a big picture window, with modern lamps and tasteful artwork throughout the space. The bathroom wasn't gigantic but plenty spacious, with a shower that had strong water pressure. Every service person with whom I came into contact-- from the greeters at the front door, to the room service staff, to the housekeepers-- were all gracious, warm, and welcoming. Every common space looked new and showcased luxurious decor. One detail they get right is the lighting in the lobby, hallways, and restaurant-- warm, moody, a little dim but in a way that gives a sense of sophistication. Lastly, I picked this hotel based in part on the fact that it was a gym that offered weight machines, a cable machine, and an adjustable bench with dumbbells to 50 lbs. In other cities, that wouldn't be a particular earth-shattering set of equipment for a 4.5 star hotel, but for some reason, in NYC that's a rarity. Having to access it from a separate outside entrance was a little odd, but the space and the equipment all seemed new and the free towels and bottled water were also appreciated. And to top it all off, only ~$330/night before destination fees/taxes. Awesome value. At those rates, I'll certainly be back.


    JoeGfromLA

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear Z6895PPjoeg, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem, Director of Operations


  • 5 stars

    "A great place to stay"

    I highly recommend the Thompson as a convenient and high quality place to stay. From welcome to check in to housekeeping to room service to management, everything is first rate. They even remember my name. ;-)


    rbarnett2023

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear rbarnett2023, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We look forward to welcoming you back soon for another outstanding stay at Thompson Central Park New York. Best Regards, Munir Salem Director of Operations


  • 5 stars

    "Awesome"

    Great location, clean, quiet and nice staff. Walking distance to almost everything. Highly recommend this hotel. Just wish the pool was still open, other then that no complaints. Will be going back for sure


    smaff0004

    Guest Service Manager


    Guest Services / Front Office at Thompson Central Park New York,

    responded to this review

    Dear smaff0004, Thank you for reviewing your stay at Thompson Central Park New York. We are glad our location worked well for you and that you were pleased with our well-kept accommodations. We are also delighted to learn that you loved our courteous hospitality. Thank you for recommending us to future guests. We look forward to welcoming you back. Best Regards, Munir Salem Director of Operations