Average rating based on 64 reviews
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The location is ideal for theater, shopping, and museums. The staff were very attentive and the room was immaculate and we enjoyed the plush bathrobes. The grab and go breadkfast was delicious and offered several healthy choices. The coffee was excellent.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Louise, thank you for staying with us at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and healthy breakfast to the many services that guests expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We are glad you enjoyed yourself with us and hope you will return for an exceptional stay. Best Regards, Matthew Slippoy General Manager
An amazing location and a peaceful respite from which to explore! My highest praise goes to Eddie, who was warm, informative and thoughtful with suggestions on how to navigate the city. It's the human connection that makes a place like this extra special.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Thank you so much for your positive feedback about your experience. Here at Thompson Central Park New York, we take pride in creating a memorable, exceptional experience for our guests. So we are thrilled to hear that you liked our convenient location, peaceful surroundings, and our team provided excellent service. We will share your compliments with the team, especially Eddie. Thank you for posting and sharing your experience. Come back soon - we appreciate your business. Best Regards, Matthew Slippoy General Manager
I chose this hotel based upon the use of loyalty points and proximity to Central Park. The check-in process was smooth and the team member who checked me in was helpful and friendly. The room was spacious and clean. The rest of the staff I encountered were nice.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Joseph, thank you for sharing your review with other travelers regarding your stay at Thompson Central Park New York. We are pleased you appreciated your visit and had a satisfying experience at our hotel. It was a delight to read your comments about our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit. Best Regards, Matthew Slippoy General Manager
Great location, clean and very quiet and it had the most amazing staff! Thank you to Allie, Destiny and Rafael for your amazing customer service! Celebrated my birthday and couldn’t have asked for a better location to do so in NYC!
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Schindler, we appreciate the time you have taken to share your comments regarding your birthday stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service, notably Allie, Destiny, and Rafael. We will enjoy sharing your compliments with them. Thank you again for your feedback, and we look forward to your return. Best Regards, Matthew Slippoy General Manager
The Staff and the Hotel is fantastic and very helpful. Location is also great. In room Breakfast is available and quality of food is excellent. Only knock is that the Hotel Bar / Restaurant is still not open. Were told it would open in Dec 2021, then May 2022 and now "maybe August 2022".
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Thank you for choosing Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit! Best Regards, Matthew Slippoy General Manager
Great hotel with amazing staff. Super clean and welcoming room. They were running a test of their fire alarm system which was a little crazy but staff were cool under pressure and somehow that made it okay.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Harry, thank you for choosing to stay at Thompson Central Park New York. We are glad you enjoyed your trip and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our spotless accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you again for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit. Best Regards, Matthew Slippoy General Manager
We stayed at the Thompson Central Park with our 8 and 4 y.o. daughters and we really enjoyed the location. We could go to central park within a few minutes and walk to Time Square without experiencing the fuzz and noize while back at the hotel. The staff was very nice at the front desk and the fact that we could communicate by text with them was very convenient. The room was spacious and very clean.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Vicky, thank you for choosing to stay at the Thompson Central Park New York with your daughters. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location, and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you all again for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit. Best Regards, Matthew Slippoy General Manager
We loved our stay here. The staff were all super friendly and helpful in a genuine way, not fake. Location amazing as it's super close to Central Park and easily walkable to the Broadway shows. Great coffee shops and restaurants and shopping just steps away. There was an issue with the fire alarms being tested and this issue was resolved perfectly by the hotel and it did not affect our desire to return. We will 100% be back at this hotel the next time we visit NYC.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Gator, we appreciate the time you have taken to share your comments regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you all for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We are already excited about your return. Best Regards, Matthew Slippoy General Manager
We enjoyed our stay at the Thompson- it was clean and quiet. Hotel guests receive VIP treatment at the very popular eatery inside the hotel. We were contacted prior to our arrival and welcomed as Hyatt members. Our room was excellent and a great space for the 4 of us. A cot was provided upon arrival and was comfortable for our extra guest. The location was great- right by 5th Ave and Central Park! I would recommend this Hyatt.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Celesta, we appreciate the time you have taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location, and comfortable and spacious accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you all for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We are already excited about your return. Best Regards, Matthew Slippoy General Manager
The Thompson was a very nice hotel. All service was first-class. Check-in thru service at the bar. Staff were all very friendly and helpful. Room was new, modern and very clean. Even though there was some minor remodeling happening, it did not cause any disruption in service quality.
Guest Service Manager
Agency / Consultant at Thompson Central Park New York,
responded to this review
Richard, thank you for your recent stay at the Thompson Central Park New York and for mentioning our comfortable accommodations. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' trips as comfortable and enjoyable as possible. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Best Regards, Matthew Slippoy General Manager
