reviews

Unfortunately, we had a medical emergency the second day of our stay, in the middle of the night! However, I called the front desk asking for help and immediately help was at the door with an ambulance called. I was not able to get everyone’s name, but everyone there were extremely helpful, especially the young man who rode in the ambulance with us and stayed with me for several hours at the emergency room helping me translate with the doctors and rode in a taxi with me to a pharmacy to get supplies the doctors needed. He and most of the staff asked about me and my husband every time they saw me as I went back and forth to the hotel from the hospital. The hotel room manager went to the hospital to check on us and called or texted with me everyday to see how we were and if we needed anything. He arranged for box lunches for me to take with me to the hospital in the mornings. The front desk clerk, Bernardo helped to arrange a pot of coffee, pastries and cups to go before room service opened in the morning so they would have it ready for me to take to the hospital. I cannot say enough about the entire staff at this resort. They truly went above and beyond for us.

This was our fifth visit to this property. We've brought friends with us the past 3 times we've visited. We can't say enough about the property, the staff, the beach, or Chef Javier and the amazing difference he's made in the kitchens!

You could not find a resort that has wonderful amenities, great food, wonderful staff and a breath taking view of Zihuatenjio Bay. The grounds were immaculate, and the rooms were beautiful and nicely appointed.

Beautiful resort, amazing location, good food, nice people. Bay is very swimmable and safe, especially in morning. Good breakfast and plenty of other good food choices nearby. Exercise program led by Ellie is excellent and Recreation options led by Jorge are great. Not inexpensive, so lower points on Value.

Great location , beautiful beach and great seafood. Bed was a bit firm, but not uncomfortable. The sea turtle release on the beach in front of the hotel was very touching. The sunsets wer incredible every day and hotel provides for a great viewing location.

This is the nicest place in the best location! A lot of times you pay for luxury and don't get it, but that is NOT the case at the Thompson Zihuatanejo. Compared to other places, it's spendy. However, it is worth it! This hotel is very clean with amazing staff, and the location is perfect. Right on Playa La Ropa, and if you're up for it, you can walk into the city center or along the beach to other restaurants. I'll stay here again for sure!

I can’t imagine staying anywhere else, the beach lounge shares with the thatched umbrellas with the flag for service on LaRopa cannot be beat. Service was outstanding, location to snorkeling (either at the end of the beach or a short Kayak trip to Los Gatos) is excellent. I hope we get to come back again next year.

A wonderful, relaxing stay. Our beach suite (#4) was perfect. Great view and walked off our patio right onto the sand. Well kept pools, convenient dining, and top notch staff. Be sure to get a spa treatment (or two!) with Rosie.

Terrific luxury property with wonderful beach. Very attentive, experienced staff. It is expensive, but you get what you pay for. Tip: leave the resort for dinner to find local good food at a reasonable price.

We have visited The Thompson for the past 15 years (it was called Tides back then) and it keeps getting better. The property is amazing and very well kept The rooms are newly refurbished The food is superb And the people who work there are AMAZING . (Small glitch: needs to update the gym)