"The staff here went above and beyond when our trip was interrupted by a medical emergency"
Unfortunately, we had a medical emergency the second day of our stay, in the middle of the night! However, I called the front desk asking for help and immediately help was at the door with an ambulance called. I was not able to get everyone’s name, but everyone there were extremely helpful, especially the young man who rode in the ambulance with us and stayed with me for several hours at the emergency room helping me translate with the doctors and rode in a taxi with me to a pharmacy to get supplies the doctors needed. He and most of the staff asked about me and my husband every time they saw me as I went back and forth to the hotel from the hospital. The hotel room manager went to the hospital to check on us and called or texted with me everyday to see how we were and if we needed anything. He arranged for box lunches for me to take with me to the hospital in the mornings. The front desk clerk, Bernardo helped to arrange a pot of coffee, pastries and cups to go before room service opened in the morning so they would have it ready for me to take to the hospital. I cannot say enough about the entire staff at this resort. They truly went above and beyond for us.