reviews

Our stay at the Thompson ZIhuatanejo was exceptional. The entire staff was very friendly and the level of service was exceptional, Playa La Ropa was great as always. The beach service is always a highlight of a stay at Thompson.

The food, beach, service and facilities were outstanding! We had a two bedroom suite with a views to the lagoon and partial ocean view. We made good use of the bigger than usual plunge pool. The hotel is situated on Playa la Ropa, small waves, great for swimming. The beach service was outstanding — loved the super attentive beach staff!!!

i’ve been coming to the Thompson Zihuatanejo since 2019. I will only stay here. The best customer service ever. Everyone is always so attentive. they remember all of your stays and cater especially to your needs and preferences :)

we stayed at this hotel for the first time and it was as advertised. wonderful staff and location. clean, comfortable and welcoming. The food is very good like you would expect on a nice cruise or better. they had a bbq one night and that was exceptional and way beyond normal resort style. Great place and location.

We had an excellent trip from start to finish. This is our 4th trip to the hotel, the first as Thompson Zihuatanejo. The staff was great, helpful and kind. The food was excellent, especially the special dinners at HAO. We loved every minute and look forward to coming back soon. Highly recommend.

Went for some rest and relaxation after some intense months at work. Staff are amazing and what makes the place. The rooms are great and ours was very well maintained. I saw some previous comments about the food but I thought it was excellent!! Sure it's more expensive than going out of the hotel but in comparison to California it was well priced and delicious. The breakfast service on the beach by your lounger is perfect, wish more hotels did that. Takes all the anxiety out of rushing from breakfast to the beach to get a lounger. The only minor thing is the gym has a funky smell because it's not sealed, it's a cool gym but they need to retrofit it to work with the climate. Thank you Thompson for an awesome stay!

The team at Thompson Zihuatanejo are gracious hosts focused on delivering a great customer experience. From the Front Desk, Restaurant Chef/Staff, Room Attendants, Beverage Servers and Activity Leaders all did a fantastic job making sure our stay was memorable.

Amenities were great and the staff was excellent! Rooms were very clean. Staff was very helpful. Hotel accommodations were great. Excellent food and extraordinary service and Spa service was very good.

We had stayed at the Thompson 20 years ago (when it was Villa Del Sol) and were excited to come back to a newly designed Thompson Zihuatanejo. We booked the Beach Side Suite with two bedrooms and it was perfect for our family of 4. The proximity to the beach and the quality of rooms exceeded our expectations. When we come back, we would stay in the same suite. We had some family medical issues during our visit, and all of the concierge team and the hotel manager went above and beyond to help and reassure us that they were there for us and that they would help in anyway they could. I felt extremely comfortable expressing our struggles and trusted their team to help. Every staff member was always pleasant and helpful and we really couldn't have asked for better customer service. The quality of the hotel and grounds were exceptional and we enjoyed all of the food and beverages we had. We hope to return in the future with friends and hope to see some of the friendly faces who helped make our stay as comfortable and pleasant as possible.

Returned to this resort 20 years later (prior stays when it was Villa del Sol) - still excellent staff and service. Rooms are very comfortable. We were a family of 4 in a 2 bedroom beach suite so plenty of room for the two teen girls plus us. I’d say the food was a bit less tasty than I remember pre-Hyatt. Breakfast is good, though. Go off campus for dining when you can.