World of Hyatt

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  • 5 stars

    "Great hotel in the heart of the action"

    The hotel was so stunning, the room was absolutely perfect. We had a beautiful balcony with a view of the Gulf and it over looked 5th Ave, where most of the city’s action was. So many great restaurants in the area as well as the restaurants in the hotel. The food was so incredible ( best steak tacos I’ve ever had). Plus the guest access to the rooftop pool/club was such a perk. The views are incredible and the area was absolutely gorgeous. The pool temp was perfect for cooling off while tanning. Loved the stay so much and the staff. The only down side was the music coming off of 5th Ave went all night long, and it was decently muffled, but you could still hear it during the night.


    Tatjana R


  • 5 stars

    "Great pick for vacationing!"

    Great property with wonderful amenities! Having access to both properties was great, and the rooftop pool was the best. Service was great and super fun. I'll definitely recommend it to all my friends traveling!


    Rebecca C


  • 5 stars

    "Exactly as expected."

    Highly enjoyed the central location with magnificent sunrise and small but walkable, nice beach. Rooms all appear to have similar ocean views. Pool, bar and restaurant are very accommodating and service was friendly and kind. Nights are loud on the streets but never kept us from sleeping long before bar closing. We were on 2nd floor. AC stopped working one night but was fine all other nights (9 nite stay).


    LeisureTimeTraveler

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear SteveS, We greatly appreciate you taking the time out to share your experience with all here on Tripadvisor. Thank you for allowing us the privilege of hosting your stay here in our great city. It was truly our pleasure to care for you as our guest and we look forward to the opportunity to do so again very soon. Sincerely Nadia Bolaños Front Office Manager


  • 5 stars

    "great experience"

    I came for NYE and my stay was fantastic, perfect service and location: in the midle os the party, yes they are a lot of noise from the outside but you are in the middle of everithing. You MUST tray UMI restaurant


    marvale875

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Marvale875, Wow - thank you for choosing Thompson Playa del Carmen for your New Year celebrations. We are thrilled to read about your fantastic stay and how much you enjoyed our central location. We work hard to deliver an excellent experience for all of our guests, and we honor reviews such as yours. Thank you again, and we look forward to welcoming you back on your next visit to Playa del Carmen, Mexico. With much appreciation Nadia Bolaños Beach House Manager


  • 5 stars

    "Beautiful Vacation Stay!"

    We absolutely love TheThompson in any City and we will always come back. The rooms are pristine, the service is exceptional and the location is the best. We re right on la quinta avenida in the middle of it all! We had a beautiful clean room with a great view form he balcony. Thank you see you soon!


    Maly_TX

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Maly_TX, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. We are glad to know that every aspect of your experience was exceptional. Whenever your travels bring you back to Thompson Playa del Carmen, know that our doors will be open to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager


  • 5 stars

    "Playa visit"

    Came to a have a relaxing time with friends and it was well worth it due to the hospitality and location of the hotel. The door man is very prompt at making sure you are a guest and due to security asks for your room and name. Makes you feel very safe.


    jorgereynajr

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear jorgereynajr, Thank you for sharing such great compliments about Thompson Playa del Carmen location. I am so happy to hear you enjoyed the welcoming service provided by our staff, our guests’ security is our top priority Thank you once again and we look forward in welcoming you back very soon. Sincerely Nadia Bolaños Beach House Manager


  • 5 stars

    "Excellent Stay - Outstanding Level of Service that you'd expect from a Hyatt Boutique Hotel"

    I was hesitant to book at the Thompson Main House after reading reviews about the noise. My friend and I were looking for a hotel that was NOT an all-inclusive and somewhere we could relax in an adult atmosphere (as we both have children and wanted a REAL vacation). I requested a quiet room, thinking that we could balance out the noise with some earplugs. The room we got was actually quite as soon as we closed the patio door. No earplugs necessary. The included breakfast in the rooftop restaurant was of high quality - including coffee or tea, an all natural pressed green juice, a fresh fruit plate (and no, it wasn't just cantaloupe and honeydew - it had fresh berries, guava, pineapple and strawberries as well), toast, pastries, two eggs, and roasted potatoes with hollandaise. The prices at the restaurant and in-room dining were surprisingly reasonable - about half of what you'd pay at a Hyatt boutique hotel in the US or Canada. The rooftop pool was divine -- we were able to relax during the week. On Friday it was definitely louder with the live DJ playing music during the day. And yes, the pool closes at 7pm in the winter but it is dark by then in any case. We loved the lounge and daybeds. The service was fantastic. Maybe it was the time we went, but it wasn't a "scene" and there was plenty of space to lie out in the sun. We felt safe in the area (although when you walk down 5th avenue, be prepared to be asked if you want drugs every 20 feet or so). The hotel is right next to a mall -- H&M, Sephora, Zara, Starbucks -- the comforts of home if you're not so adventurous. There are tons of restaurants and bars and shopping right along 5th avenue - the location does not lack for choice. There is also an amazing spa (Prana Spa) across the street in the Fashion Hotel. It's not as cheap as some of the places along 5th Avenue, but it's not sketchy and you get a "real" massage. We tried a few places and this was by far the best - and incredibly convenient. The interior of the hotel is modern and quiet. Again, it may be the time of year we went (November-December), but it was very quiet. The cleaning staff were amazing and anytime we asked for anything, it was brought right away. In room dining was usually only a 25 minute wait from the time we ordered. We were thoroughly impressed. I understand that everyone has different experiences when they go on vacation and are looking for different things -- we got exactly what we wanted.


    Sylvia L

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Sylvia L, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. We are glad to know that every aspect of your experience was exceptional. Whenever your travels bring you back to Thompson Playa del Carmen, know that our doors will be open to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager


  • 5 stars

    "TWICE AS NICE."

    This is our 2nd stay at the Thompson Beach House this year... and we go back and forth between the Beach House and the other Thompson property during the stay. Both locations are remarkable. Dinner at Alessia was a highlight.


    hamidattie

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Guest, hamidattie, Thank you so much for such a thoughtful review of your stay with us at Thompson Beach House. It is very rewarding to read that both of our properties offered you the experience you were looking for. Our main goal is to ensure our guests have a memorable stay with us and we are very pleased that this was the case. We cannot wait to welcome you back for the third time to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager


  • 5 stars

    "Happy Getaway"

    I’m a frequent traveler, and this is one of the best beach hotels I’ve stayed in. The location is ideal, the food is excellent, and staff is awesome. The hotel itself is clean, modern, and safe. We are definitely returning.


    mendozascriptor

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Mendozascriptor, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. We are glad to know that every aspect of your experience was exceptional. Whenever your travels bring you back to Thompson Playa del Carmen, know that our doors will be open to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager


  • 5 stars

    "Best property in Playa del Carmen"

    This property is in the ideal location, steps away from the shopping and restaurants on 5th Avenue. Rooms are well appointed, with large bathrooms, oversized showers, separated commodes. Very comfy and quiet. The rooftop is incredible with meandering pool, lounging chairs in shallow water, cabanas, 2 bars and 2 restaurants. Lovely views of the gulf and Cozumel. 2nd time visitor. Staff in Cinco restaurant (Zaira, Lazaro, Emiliano, Chuc & Brenda are friendly and eager to please their guests. I highly recommend this property.


    Fred K

    Nadia Bolaños


    Atención al huésped/Recepción at Thompson Playa Del Carmen Adults Only,

    responded to this review

    Dear Fred K, Thank you for sharing such great compliments about Thompson Playa del Carmen facilities and location. We are happy to know that you were able to live the Thompson experience and you loved it. Zaira, Lazaro, Emiliano and Brenda, have been informed about your recognition to their outstanding job. All of them are a true example of the warm service we strive to provide everyday. We cannot wait to welcome you back for the third time to spoil you and make you feel at home again. Sincerely Nadia Bolaños Beach House Manager