World of Hyatt

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5.0/5

Average rating based on 392 reviews

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  • 5 stars

    "Excellent Stay"

    The hotel was amazing! Had great views of the Pacific, pool area was spectacular, restaurants were great and the staff was extremely helpful and very pleasant. Transportation to and from the resort to different events was also very well coordinated.


    rkidder2022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Rkidder2022, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon. Sincerely,


  • 5 stars

    "Steve & Joni Marchese"

    Heimi with the cabanas and victor with concierge are the only staff names we can remember, which is a shame because ALL of the staff were exceptional and deserve to be rewarded. The hotel itself is just incredible. Beautiful rooms and views, great restaurants, super fun pool experience, I could go on and on and on. And we are very picky, only staying in the best hotels around the world and The Cape was the best experience we've ever had.


    steveR287KI

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello SteveR287KI, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We certainly will be complementing Jaime and Victor for going above and beyond with you. Again we really appreciate your preferences and your comments. Sincerely,


  • 5 stars

    "Amazing time in Paradise"

    First trip to Cabo and staying at the Cape was just magical. Poolside with the best view in the city. The Ledge, Manta and Rooftop are all 1st class dining experiences. The staff goes over and beyond to accommodate you and your guests.


    pjshackelford

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Pjshackelford, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon! Sincerely,


  • 5 stars

    "My favorite hotel"

    This is my favorite hotel in Cabo, the views are amazing, I like that its not too big and not too crowded. The food is all the restaurant is amazing and its a short drive to town and other resorts. Highly recommend


    elinnc2022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Elinnc2022, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving or in the case of your comments keep motivating our employees. We're looking forward to have you with us again soon & we really appreciate your preference . Sincerely,


  • 5 stars

    "This hotel is a dream - we have no reason to search for any other hotel in Cabo"

    The staff are incredible, the property is stunning, and the food and drinks are fantastic. The modern, beachy architecture plus the incredibly beautiful landscaping are paradise. Prior to the trip, we exchanged several messages with the concierge team via email and text - it was so easy, smooth, and provided confidence and trust before we even arrived. We used the hotel's private transportation and it was a very well-organized, end-to-end experience from the airport to the hotel and back. Upon arrival at SJD, the hotel representative was very easy to find, greeted us warmly, and our SUV arrived within minutes. Luis greeted us upon arrival at the hotel and helped us on our way out - really smooth customer service. Upon departure, we were dropped off at the airport and a Cape liaison was waiting for us to make sure we had everything we needed. The rooms were incredible - from the modern, surf, laid-back design, to the extra-wide balcony swing, to the incredible glass shower from which you can see the ocean. We spent every afternoon on the balcony swing because it was so beautiful and relaxing. The house cleaning and turn down service teams perform magic - this is obviously an extremely hard-working team and their efforts are noticed! We loved discovering what flavor of shortbread cookies were going to show up on our nightstands each evening :) Breakfast each morning at The Ledge was perfect, from the hosts, to the servers, to the absolutely delicious and fresh food (highly recommend the breakfast bar!). Lunch at the pool was wonderful (acai bowls and poke bowls for me, tacos for my husband). I am blanking on names (forgive me!) but all the staff were top-notch. Dinner at each on-site restaurant was great. We loved The Ledge and The Rooftop - so fresh, artisanal, and elevated. Jesus was our waiter one evening and his welcoming personality elevated our experience. The pool staff were fantastic: attentive, friendly, and checked-in as needed. We opted for the in-pool chairs one day and a beautiful cabana the other day. Forgive me for missing names! The guest services manager was warm, kind, and attentive. One thing that I thought was incredible was the staff's attention to detail with cleaning. Every morning we saw them deep cleaning different parts of the property - from the cabana structures and washing all the cabana cushion covers, to cleaning and polishing the elevators. The dedication was not missed!


    emilyw20222022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Emilyw20222022, Wow.!! Thank you very much for sharing your extensive and very detailed review of your stay at The Cape. It is always a pleasure to hear of our guests incredible experiences. We are pleased to read that you had another magic stay at and that you have found a home away from home. Everyone on the The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We are truly glad to read that you had a stay to remember with us. We can't wait to have the pleasure to welcome you back. Sincerely,


  • 5 stars

    "Great Stay, highly recommend"

    This was a work holiday and what a memorable experience. The facilities are outstanding, the staff were incredibly helpful. The poolside service was very attentive, but not over baring. The food is excellent, I would highly recommend the crab and poached eggs for breakfast and the Tuna rolls for lunch.


    Wendy062006

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Wendy062006, Thank you so much for taking the time to express your experience with us. We will be passing this message to our HR team who will then re-post it for our employees, they will certainly appreciate it. I will definitely share your comments with our executive chef Victor Palma. We're looking forward to have you with us again soon! Sincerely,


  • 5 stars

    "The Cape is the place to be"

    There is no place in the world like this resort! I proposed on this property and couldn't be more pleased with the staff and overall experience. I will make sure to celebrate any special occasion here in the future. The pool was great, the sushi was incredible, and the lifestyle feel of the resort is on top. I look forward to my next stay.


    Carter231

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Carter231, Thank you for this wonderful review. It is always a pleasure to hear of our guests incredible experiences. Everyone on the The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We hope to have soon here at The Cape. Sincerely,


  • 5 stars

    "Wonderful Vacation"

    We loved our stay at the Cape. My husband and I went for a relaxing vacation, and it exceeded our expectations. The food and beverages at the onsite restaurants and bars were top notch. We enjoyed every single meal we had at the Cape's restaurants. The service was exceptional as well. The pool view and view from our room was gorgeous to be able to see the Arch. The only downside of the trip (hard to think of any at all) was that there were a few large-scale private events on site during our stay which closed the Rooftop or other areas to guests. We would love to return and would recommend.


    75maps740311

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello 75maps740311, Thank you for this wonderful review. It is always a pleasure to hear of our guests incredible experiences. Everyone on the The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you and your husband, and we hope we will continue to be your first thought when planning a romantic getaway. We look forward to seeing you back soon. Sincerely,


  • 5 stars

    "Beautiful boutique hotel"

    Loved the location and secluded beach. Amazing restaurants, the suites are very spacious with a beautiful view of the Arc. Melissa was very helpful and provided excellent service and ideas for my family.


    armandochavez6028

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Andamandochavez6028, Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. We are pleased to read that you had a great stay with us. We are especially grateful for your kind remarks about Melissa. She is an invaluable member of our team. Everyone at The Cape team thanks you for your thoughtful words and dedication to our property. We hope to have soon here at The Cape. Sincerely,


  • 5 stars

    "Overall"

    My first time in Cabo and can’t wait to return! Everyone and everything went beyond my expectation! The service was truly 5 start! The rooms were well kept, the hotel location perfect! The food at lunch breakfast was amazing! At every amenity I was offered small but tasty appetizers!! The minute details made our visit spectacular!


    mariarif2022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Mariarif2022, Thank you so much for taking the time to express your experience with us. We will be passing this message to our HR team who will then re-post it for our employees, they will certainly appreciate it. We're looking forward to have you with us again soon! Sincerely,