World of Hyatt

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5.0/5

Average rating based on 457 reviews

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  • 5 stars

    "Amazing Hotel"

    Such a beautiful resort, everywhere on the resort and every room has an amazing ocean view. All the food we had was excellent. Staff go above and beyond and were so friendly our entire stay. Security gate made us feel very safe and secure. The DJ at the pool in the afternoon made the pool really fun. Also got a massage which was really worth it; the views from the Spa are beautiful and you get to use the spa facilities (sauna, steam room, whirlpools). The gym was nice as well with new equipment including Pelotons. Would recommend this hotel to anyone looking for a beautiful and fun stay in Cabo.


    Jenny C

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Dear Jenny C We are very gratefull for your review; we have shared it with the team as a way of celebrating the excellent service. Hopefully we will be able to host you once more. Thank you again.


  • 5 stars

    "best hotel in Cabo!"

    best decision to stay here for our anniversary! they gave us the most special treatment and we will be sure to stay here again! the rooms were super clean housekeeping kept our rooms clean and stocked during turn down service. the staff were so attentive and really sweet!


    peepss2022


  • 5 stars

    "LOVE THIS HOTEL"

    Service - 10/10 - they texted me updates about what's going on at the hotel, if we wanted our room cleaned (even if the DND sign is on), they brought a happy bday cake to the room as we were there for my wife's 30th, most attentive staff I've seen at a hotel. Food - 10/10 - no matter if it was breakfast, lunch or dinner everything at the hotel was well done. Manta - a must visit restaurant. Hotel - 10/10 - beautiful hotel and great rooms. They even include a complimentary bottle of tequila for your stay. World of Hyatt status - was lucky enough to get bumped to a junior suite and made sure to enjoy the free breakfast each morning as that was a highlight. We are definitely coming back.


    stevensZ6880IK


  • 5 stars

    "Wedding trip with friends"

    Joined friends for a wedding. Hotel is amazing. Loud in the am under rooftop. Pricey drinks while all very high quality. Overall experience was very positive. Appreciate the staff texting throughout stay to check on us and our needs.


    kateswartz2022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Kateswartz2022, Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you and your friends, and we hope we will continue to be your first thought when planning a getaway. We hope to have you soon here at The Cape. Sincerely,


  • 5 stars

    "Most beautiful view!"

    Hands down the best hotel I’ve ever stayed at. The most beautiful view I’ve ever seen and so much to do while you’re staying there! Everything was beyond perfect. Would recommend to everyone! Would love to stay again!


    darlenemarshall93

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Darlenemarshall93, Thank you so much for taking the time to share your comments with us, it helps us a lot to keep improving, or in the case of your comments keep motivating our employees. We're looking forward to having you with us again soon. Sincerely,


  • 5 stars

    "Amazing hotel"

    Excellent hotel with great staff. The hotel is modern and well kept. All rooms face the Sea of California and have balconies. We had a corner suite with a huge balcony that had a jacuzzi. The pool is along the beach. The food at the pool was delicious. We had the nigiri and fish tacos. Our server was Lenny. He was friendly, attentive, and always checked in with us if we needed anything. Breakfast had a big selection. Dinner at Manta was also good. The rooftop bar had good cocktails and there is dancing till late at night on Saturday. We look forward to going back to the Cape-first class all the way!


    DanforTravel

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello DanforTravel, Thank you so much for taking the time to share your comments with us, it certainly helps us to continue as one of the most refined hotels in Cabo. I want to share with you that when the architects were working on the property the goal was to have 95% of the hotel overlooking the arch and that beautiful left wave full of surfers, thank you for appreciating it. I will for sure be congratulating Lenny, for going the extra mile on your experience. We're looking forward to having you with us again soon, Sincerely,


  • 5 stars

    "AMAZING customer service and beautiful resort"

    Worth the $ by far to stay here. The best customer service I've ever experienced, beach side views, and infinity pool. yummy food, and super gorgeous rooms that are super super clean. There was a hurricane during my stay and the staff went above and beyond to keep everyone at the resort calm, safe and comfortable. The entire staff even stayed overnight at the hotel for our safety (after securing their own homes and families in town). They set up a game room for us, flashlights, text messages, written communication and went as far to knock on our doors and make sure we were all emotionally feeling ok as the wind and rain were blowing outside. This went above and beyond any stay I've ever had. Incredible job.


    tgross2022

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Tgross2022, Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We hope to have you soon here at The Cape. Sincerely,


  • 5 stars

    "The only way to do Cabo"

    Cleanliness, customer service, quality is food was excellent. Communicating and care during a hurricane was above and beyond. The attentiveness is staff was second to none. So grateful we chose the Cape!


    lpakalani

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Ipkalani, Thank you so much for taking the time to express your experience with us. We will be passing this message to our HR team who will then re-post it for our employees, they will certainly appreciate it. We're looking forward to having you with us again soon! Sincerely,


  • 5 stars

    "Peace in a Hurricane! Could not recommend more highly!"

    The staff at the Cape, a Thompson Hotel were the most attentive, kind, and thoughtful people I've possibly ever met. They were so approachable, anticipated our needs, and truly went above and beyond to make our stay amazing. A few examples: I mentioned how grateful I was to have hot water at breakfast (I'm not a coffee drinker and had packed tea bags from home), and an electric kettle appeared in my room. When a Category II hurricane suddenly appeared and threatened our work stay, the housekeeping staff stopped by each room with cookies, flashlights, bottled water, and kind/calming instructions. And of course, the facilities themselves were absolutely breathtaking. 10/10, would love to stay again.


    EmilyMabie

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello EmilyMabie, Thank you so much for taking the time to answer our online survey, it helps us a lot to keep improving, or in the case of your comments keep motivating our employees. Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you, and we hope we will continue to be your first thought when planning a getaway. We hope to have you soon here at The Cape. Sincerely,


  • 5 stars

    "Amazing boutique hotel in Cabo"

    Call off the dogs… if you are coming to Cabo to get away from it all, and relax with impeccable service, stunning views, amazing food, and a beautiful room… come here. The staff are sooooo well trained, and strive to make you happy and comfortable. The rooms are designed well with great beds, and amazing balconies with a swing that you can relax in with the best view in Cabo. You can watch the surfers hit the waves right in front of the hotel… so fun and soothing. The restaurants are incredible, and have many great Mexican wines. The pools are warm and wonderful. The service was perfection… thanks to Fernanda at the pool. Our house cleaner, Carla was amazing. The room so clean and sparkling. I have traveled all over the world… The Cape is one of my favorite, and I will be back.


    damario_photo

    Eduardo Segura


    General Manager at The Cape,

    a Thompson Hotel

    Hello Damario_photo, Thank you so much for taking the time to fill up the review, it certainly helps us to continue as one of the most refined hotels in Cabo. I want to share with you that when the architects were working on the property the goal was to have 95% of the hotel overlooking the arch and that beautiful left wave full of surfers, thank you for appreciating it! Everyone on The Cape team thanks you for your kind words and dedication to our property. It was such a pleasure to host you and your wife, and we hope we will continue to be your first thought when planning a getaway. We're looking forward to having you with us again soon! Sincerely,