5 stars
"Excellent service"
The service is phenomenal. The staff are always polite and helpful. The room is spacious and clean. The breakfast is various and very delicious. I have stayed in a lot of hotels but the service is beyond my expectation.
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4.0/5
Average rating based on 234 reviews
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- 5 stars
"Great hotel ina great location."
The Thompson is a very nice hotel in a great location. I will stay here again the next time I visit Chicago. It is very convenient to shopping, dining and the beaches. Easy walking distance to the Magnificent Mile. 10 out of 10!
- 5 stars
"Best of Chicago - don’t miss this hotel and the Thompson brand throughout the US"
Best of Chicago - don’t miss this hotel and the Thompson brand throughout the US. The location can’t be beat, the team at the hotel is always there for you. Rooms are renovated and spacious, best value in Chicago.
- 5 stars
"Amazing hotel, kind staff!"
This hotel provides an unmatched experience. The rooms are sparkling clean, and the decor is modern. The front desk attendant upgraded us after hearing about my partners father’s recent passing. So sweet!
Darius Cristwell
Owner at Thompson Chicago,
responded to this review
colstonbrienne, Thank you for staying with us and taking the time to leave a review. We appreciate your feedback as it helps with our continued strive for excellence simply because our guest deserve the best. We were happy to read your review and are glad you got to experience one of our suites during your stay. Once again thank you for staying with us and we trust we will see you again in the future. Kind Regards,
- 5 stars
"Great Hotel, Great Location"
Hotel was clean, staff was friendly. This is one of the top places we've stayed in Chicago. There are plenty of restaurants to choose from in the area. It was quite bustling in the area on Friday night and Saturday morning - lots of energy.
Darius Cristwell
Owner at Thompson Chicago,
responded to this review
Vespagirl2015, Thank you for staying with us and for taking the time to leave a review on TripAdvisor. We were delighted to read your review and will pass it along to the rest of our staff as well. We take pride in guest satisfaction and our glad you got to experienced our hotel including, surrounding areas. We enjoyed your feedback as it definitely put a smile on our face. Once again thank you for staying with us and we look forward to your return. Kind Regards
- 5 stars
"Loved my stay!"
I've stayed at Thompson Chicago multiple times in the past year, and each time, my stay has been wonderful. The staff is friendly and so nice! The hotel is in the perfect Chicago location and all the amenities are excellent. Highly recommend!
Darius Cristwell
Owner at Thompson Chicago,
responded to this review
Maria B, Thank you for staying with us and for taking the time to leave a review on TripAdvisor. We were delighted to read your review as it definitely put a smile on our face. We were happy to read you enjoyed our location and our staff was friendly. We take pride in guest satisfaction so I will pass this along to the rest of our staff as well. We appreciate your feedback and for staying with us again. We trust we will see you in the future. Kind Regards
- 5 stars
"Thompson Chicago - Wow!"
Fantastic location, great outdoor vibes, great restaurants within walking distance - and a quick walk to Lake Michigan. Hotel was clean - room was a suite with an outdoor sitting area with a couch, chair and table to enjoy views of the lake. Awesome!
Darius Cristwell
Owner at Thompson Chicago,
responded to this review
katherinemarshal2022, Thank you for staying with us and for taking the time to fill out a review on TripAdvisor. We were happy to read you enjoyed the views from your room and what our wonderful neighborhood has to offer. We take pride in guest satisfaction, so reading you review definitely puts a smile on our face. We appreciate your feedback and once again thank you for staying with us. We trust we will see you again in the future. Kind Regards,
- 5 stars
"Great hotel and location"
Stayed for a business meeting - fantastic location. The only issue was that they only had 1 elevator working so that was a bit frustrating. Otherwise, it was clean and the staff was great - was also very close to wonderful restaurants!
Darius Cristwell
Owner at Thompson Chicago,
responded to this review
Coop88802, Thank you for staying with us and taking the time to leave a review. We were delighted to read your comments regarding your most recent stay with us. It definitely put a smile on our face to read that you enjoyed our location and the surrounding area. We understand that having 1 elevator is such a inconvenience and have made it a priority to repair. Thank you so much for your feedback and we trust that we will see you again in the future. Kind Regards
- 5 stars
"Kevin was awesome! First Time Guests at the Thompson Chicago"
I love hotels and usually stay at private clubs and the experience I had at this hotel was awesome. We were upgraded to a junior suite with awesome views and Kevin went above and beyond for us. Would absolutely stay again. Great area to walk around and food was good in hotel.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear B6402JHelena, Thank you for such amazing feedback! Kevin was thrilled to hear that he was able to make your stay special! He's definitely an asset to our team and we're grateful to have him! We all look forward to welcoming you back to our property in the future. Until then, stay safe! Best, Ashley
- 5 stars
"Thompson Hotel Chicago"
Outstanding service. Hotel condition was impeccable. I will always stay at Thompson. Great experience. Perfect location. Breakfast was top notch with best blueberry muffin I have ever had. Service really shined.
Ashley Negron
Guest Services / Front Office at Thompson Chicago,
responded to this review
Dear Loudafamily, On behalf of all staff at Thompson Chicago, we want to thank you for your kind words! We're thrilled to hear that you enjoyed your stay! I know Chef Jacob will delighted to hear you loved your breakfast as well as your blueberry muffin! They're one of my guilty pleasures here too. We can't wait to welcome you back! Until next time! Best, Ashley