Show You Care. Stay Home.
For your wellbeing and ours, prior to your visit an email will be sent reminding you if you have travelled outside of Canada, have been in close contact with someone who has travelled, required to self-isolate or experiencing COVID-19 symptoms to please reschedule your visit to Stillwater Spa. Symptoms include fever, cough, difficulty breathing, runny nose, body aches, loss of taste or smell or sore throat. We can arrange for you to be rebooked after two weeks.
You may arrive 15 minutes early to prepare for your treatment. Sanitized and pre-assigned lockers, robes and slippers are provided. The Spa will not be responsible for any lost or misplaced items. We respectfully ask Spa guests to depart right after their service as part of our enhanced measure on physical distancing. We offer complimentary self-parking in the hotel’s parkade based on availability.
Face Covering Protocol
Face coverings are at the discretion of guests and Spa colleagues.
Hand sanitizers are located in various areas of the Spa, please use regularly. An additional relaxation lounge adjacent to the Spa will be offered to allow for more physical distancing.
GBAC STAR Facility
We are pleased to announce that we are now Global Biorisk Advisory Council (GBAC) STAR accredited which recognizes our gold standard protocols for cleaning, disinfection and infectious disease prevention in all our areas and facilities. Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, Spa equipment and shared spaces. The time between treatments will be extended to allow for additional disinfection between guests.
Spa guests must book 15-minute use of our steam room and whirlpool in advance, prior to services. Subject to availability.
Please allow a Spa team member to assist with retail purchases. All sales are final. Complimentary curbside pick-up can be arranged.
Enjoy spa-inspired cuisines that are carefully and thoughtfully prepared by Hyatt’s chefs, to be served in a designated lounge for private dining and food safety. We encourage placing your food orders prior to your arrival due to the limited capacity of the lounge. Complimentary bottled and sparkling water will be provided upon request. View our Spa Cuisine Menu.
As an added protection for our guests and colleagues and to further reduce transmission, Stillwater Spa highly encourages use of credit and debit cards.