Reservation and Cancellation Policy
Reservations in advance are strongly encouraged and subject to availability. To schedule your appointment, please call 512.308.4789 or book on line. When booking, please let us know if you have any health conditions, allergies or concerns.
When making your reservation on line, please ensure you receive an email confirmation that is true to your desired booking date and time. Should you not receive an email confirmation, this may be an indication that your spa reservation has not been secured as intended, please call the spa to confirm.
Within six hours of treatment time all appointments are non-refundable for cancellations and changes.
Please arrive at the spa 30 minutes before your treatment to allow ample time to enjoy our spa amenities and relaxation lounge. To best accommodate all guests, we are unable to grant late arrivals an extension of their experience time.
Spa Django amenities and outdoor co-ed swimming pool are reserved for guests 17 years of age and older. To maintain a quiet, relaxing environment for all guests, we ask that cell phones be secured in your locker. Smoking is prohibited in the spa environment.
Gratuities for outstanding services are not included in the treatment cost and are welcome at your discretion.
As a music-themed spa, we believe wholly in the power of music to enhance and amplify your spa experience, which is why we are pleased to offer a diverse selection of playlists to accompany your treatment, including one featuring our spa’s namesake, gypsy-jazz guitarist Django Reinhardt. We are also happy to play a mix of songs from your mobile device should a personal playlist best suit your mood or desired state of mind.