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AO Spa & Club at Andaz Tokyo Toranomon Hills

Notice of Maintenance and Cleaning of AO Spa & Club in February, 2022

Please be informed that the hotel will be conducting maintenance and cleaning of AO Spa & Club on the following dates:

Monday 7 February 2022 (midnight) - Wednesday 9 February (early morning)

During this time, there will be restrictions to the usage of the fitness center. 
*The aquatic area will be closed on February 7th and 8th.

We apologize for any inconvenience and appreciate your understanding. Detailed operation hours will be shared on this page at a later date.



AO Spa & Club welcomes guests back with strengthened hygiene measures. Following Hyatt’s Global Care & Cleanliness Commitment, we have implemented new precautionary steps to further enhance the safety and peace of mind of our guests and colleagues. 
Facility usage may be limited to maintain safe social distancing during more crowded times. Please note that access to fitness center, swimming pool and spa treatments may not be available due to capacity limitations.


[Regarding  pool usage]
To maintain safe social distancing, we limit the number of guests who may use the swimming pool. On weekends and public holidays, guests may use the pool up to once per day, for a maximum of 30 minutes during busy times. Please note that access to the pool may not be available due to capacity limitations. Advanced reservations are recommended, please contact AO Spa & Club for more details.


[Request to guests]

●A mandatory temperature check is required when entering the hotel and the spa reception on the 37th floor.
Please refrain from using spa facilities if you are feeling unwell, have a fever of 37.5 degrees Celsius or higher or are experiencing any respiratory symptoms (difficulty breathing, cough, sore throat, runny nose, etc.).
●Please sanitize your hands upon entering the hotel and the 37th floor spa reception.
●Face masks or neck gaitors are required within all facilities, including the poolside.
●We request all guests arriving from overseas to complete the government-mandated 10-day quarantine prior to visiting our hotel.

[As a further precaution, we have implemented the following hygiene measures]
●Increased disinfection and cleaning of AO Spa & Club facilities
●Sanitization of treatment rooms and tools under UV light after each use
●Installation of hand sanitizer in various locations around the building
●Thorough temperature check and wellness check for all employees
●Use of mask and hand sanitizer by all associates
●Maintenance of safe social distancing by limiting number of guests in the facilities
●Increased ventilation; cycling outside air through air conditioning system and regular ventilation through open windows

For any further inquiries, please contact the AO Spa & Club directly at 03-6830‐7735.


Limited-Time Offer - Trial Memberships

AO Spa & Club is offering limited-time trial memberships from Wednesday, December 1, 2021 to Thursday, March 31, 2022.
Enjoy unlimited use of AO Spa & Club facilities when you register for a 1-month or 3-month trial. After the trail period ends, trial members who register for an annual membership will receive a gift certificate redeemable at AO Spa & Club. For details and registration, contact us by email (aospaandclub@andaz.com) or by phone (03-6830-7735).


Relaxation awaits you at Andaz Tokyo

An urban retreat nestled in the heart of the city, AO Spa invites you to mix, blend, and entwine the purest elements of Japan with the latest in high-performance ingredients and techniques for an entirely new spa experience.


Spa Treatment Hours

10:00 - 22:00 (Last appointment begins at 20:30)

Fitness Center and Pool Facilities

6:30 - 22:00 (Last entrance time is 21:30)

*Fitness center is open 24 hours a day for hotel guests only.