Safety First, Wellbeing Always
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
Important Face Mask & Covering Requirement:
Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, please contact the hotel directly or visit the hotel website.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two (2). Contact a Hyatt Global Contact Center for more information.
Complimentary On-Property COVID-19 Testing:
As an extension of Hyatt’s Global Care & Cleanliness Commitment, all 19 Hyatt resorts in Latin America have arranged for complimentary on-property COVID-19 testing through May 31, 2021, for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay at 19 participating resorts in Mexico, Costa Rica, the Caribbean, and South America. On-property testing options (either rapid antigen or RT-PCR tests, which are approved testing per the U.S. Centers for Disease Control and Prevention (CDC) guidelines) and minimum length-of-stay requirements vary per property. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). In addition, hotels are extending a Travel Delay Rate to guests who cannot complete their travel due to test-related reasons, representing up to a 50% savings on standard rates (excluding Hyatt Ziva and Hyatt Zilara properties). Offer subject to terms. For more information, please contact the resort directly or our Global Contact Center at 800-323-7249.
Participating resorts include:
● Hyatt Regency Aruba Resort Spa and Casino
● Park Hyatt St. Kitts Christophe Harbour
● Grand Hyatt Baha Mar, Bahamas
● Hyatt Zilara Cap Cana, Dominican Republic
● Hyatt Ziva Cap Cana, Dominican Republic
● Hyatt Zilara Rose Hall, Jamaica
● Hyatt Ziva Rose Hall, Jamaica
● Andaz Costa Rica Resort at Peninsula Papagayo
● Grand Hyatt Rio de Janeiro, Brazil
● Thompson Playa del Carmen Beach House, Mexico
● Thompson Playa del Carmen Main House, Mexico
● The Cape, a Thompson Hotel, Cabo San Lucas, Mexico
● Andaz Mayakoba Resort Riviera Maya, Mexico
● Grand Hyatt Playa del Carmen, Mexico
● Thompson Zihuatanejo, a Beach Resort, Mexico
● Hyatt Ziva Los Cabos, Mexico
● Hyatt Ziva Puerto Vallarta, Mexico
● Hyatt Zilara Cancun, Mexico
● Hyatt Ziva Cancun, Mexico
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. Hyatt also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”