COVID-19 Travel Update

Updated on April 3, 2020

The safety and wellbeing of our guests is a top priority for Hyatt.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as you.

Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to allow for more flexibility regarding your upcoming travel.

Waiving change and cancellation fees

Guided by our purpose of care, we are temporarily adjusting our policies to allow for flexibility to help you make the right decisions regarding travel at this time:

  • Existing reservations for upcoming travel through June 30, 2020

    All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

    Manage My Reservations

  • New reservations for any future travel

    With some very limited exceptions noted below, reservations you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. The only exceptions are reservations booked after April 1, 2020 at select Destination properties and Special Events Rate reservations booked after April 1, 2020. The cancellation policies for a Special Event Rate will be noted in the rate’s Rate Rules section when booking.

  • Existing Advance Purchase Rate non-refundable reservations for travel through June 2020

    As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.

Reservations can be changed or cancelled up to 24 hours before a scheduled arrival on www.hyatt.com or via the World of Hyatt app (subject to the exceptions noted above). For full details or to opt for the 10,000 World of Hyatt Bonus Point offer, please call one of our Global Contact Centers or email us at worldofhyatt@hyatt.com.

Please note: these policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions

Reservations booked through Hyatt with MGM Resorts International, Small Luxury Hotels of the World (SLH), or Lindblad Expeditions are subject to the cancellation policies of MGM, SLH, or Lindblad respectively. For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:

MGM Resorts International

Small Luxury Hotels of the World

Lindblad Expeditions

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

Hyatt has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance our existing rigorous protocols.

In addition, comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and other leading organizations and experts.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Extending World of Hyatt Loyalty Program Benefits

We are closely listening to our World of Hyatt members and using feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:

  • More time to use points:

    We are suspending the forfeiture of points through December 31, 2020. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 months.

  • More time to use earned rewards:

    All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021. This includes existing awards and awards that may be earned throughout this year with a 2020 expiration date. The award extension will be generated by World of Hyatt – members do not need to take action. Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired. Visit the World of Hyatt COVID-19 FAQs for details.

  • More time for elite members to enjoy their status and benefits:

    Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date. All elite tier extensions should be reflected in members’ accounts no later than April 15, 2020. Visit the World of Hyatt COVID-19 FAQs for details.

  • Postponing award chart changes:

    We are postponing the introduction of Off-peak and Peak point redemption (originally planned for March 22, 2020) until 2021. This means that free-night redemptions will continue to be at standard rates for the rest of this year. Before we launch Off-peak and Peak point redemptions for stay dates in 2021 and beyond, we’ll provide advance notice as we always do.

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FIND Experiences

We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.

Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.

For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.

Exhale

In an effort to prioritize the health and wellbeing of our guests and colleagues, and out of an abundance of caution, we have made the difficult decision to temporarily suspend normal operations at all Exhale locations.

We anticipate resuming operations at all Exhale locations as soon as possible based on each location’s situation and will share more information with Exhale members and guests as we can.

In the meantime, we invite you to try Exhale on Demand for access to hundreds of Barre, Yoga, HIIT, and meditation videos. Visit ondemand.exhalespa.com for more information.

Committed to Inclusion and Respect

While travel – our shared passion – may temporarily be challenged, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.

Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.

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