Safety First, Wellbeing Always
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness — now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, trained Hygiene & Wellbeing Leaders or teams, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
Important Face Mask & Covering Update:
Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings may be required in hotel indoor public areas and when moving around in outdoor areas at Hyatt hotels globally, based on local or national mandates or guidance. For specific requirements, please contact the hotel directly.
In light of this recent CDC and AHLA guidance, and after considerable review, we have updated our face coverings mandate for fully vaccinated guests and colleagues at Hyatt hotels in the U.S. Learn more
Public areas may include hotel lobbies, elevators, meetings and events spaces when guests are not seated and socially distanced, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two (2). Contact a Hyatt Global Contact Center for more information.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. Hyatt also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”