The safety and wellbeing of our guests is a top priority for Hyatt.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic coronavirus (COVID-19) situation, we would like to share actions Hyatt is taking to allow for more flexibility regarding your upcoming travel.
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel between March 14 and April 30, 2020:
All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
New reservations for any future travel:
Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
Reservations can be changed or canceled up to 24 hours before a scheduled arrival on www.hyatt.com or via the World of Hyatt app (some group bookings excepted). For full details or to opt for the 10,000 World of Hyatt Bonus Point offer, please call one of our Global Contact Centers or email us at worldofhyatt@hyatt.com.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.
Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.
We are closely listening to our World of Hyatt members and using their feedback to continually evaluate ways to flex the program. In the spirit of advancing care for members during these unique circumstances, we are making the following World of Hyatt program modifications:
Suspending Points Forfeiture:
We will be suspending the forfeiture of points through May 31, 2020. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 consecutive months.
Postponing Award Chart Changes:
We are postponing the introduction of Off-peak and Peak point redemption (originally planned for March 22, 2020) until 2021. This means that free-night redemptions will continue to be at standard rates for the rest of this year. Before we launch Off-peak and Peak point redemptions for stay dates in 2021 and beyond, we’ll provide advance notice as we always do.
Evaluating Elite Tier Qualification & Benefit Extension:
In February, World of Hyatt extended elite tier status and award expiration dates for qualifying members residing in Asia Pacific. Visit the World of Hyatt COVID-19 FAQs for details.
Given the quickly evolving nature of the situation, it is simply too early to suggest revised elite tier qualifications and award expiration beyond members in Asia Pacific. However, we know that adjustments will need to be made, and we are committed to communicating these as soon as we can.
While travel – our shared passion – may temporarily be challenged, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.
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