Safety First, Wellbeing Always
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.
Our recently announced Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
IMPORTANT UPDATE: Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2. Contact your nearest Hyatt Global Contact Center for more information.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance.
Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care as we reimagine the hotel experience.