Hotel Policies

Check-In from 4:00 PM – Midnight

Late Check-In subject to availability

Express Check-In

Minimum Check-In age - 21

Check-Out before Noon

Express check-out

We are happy to welcome your traveling canine companions. 

To participate in the pet program:

Your dog will receive a welcome letter, an amenity that includes a bed, food, water bowls and a welcome biscuit. For added convenience, our concierge will be on-hand to provide information on nearby walking routes, pet shops, groomers, vets, and local pet friendly establishments.

Fees & Conditions

Fees are waived

Reservations for dogs must be made at least 3 days prior to arrival

Dogs must weigh 50 pounds or less (75 pounds or less for two dogs)
Dogs are not allowed in public areas such as a Grand Club, Ruth Chris and fitness center
Dogs must be crated while alone in guest room and settled by 10 pm

Owner will be asked to complete hotel’s dog friendly letter and provide a cell phone number in order to locate guest in the event of an emergency. If no answer or reply dog will be moved to an approved local kennel.

Owner is asked to contact Housekeeping to arrange a daily cleaning time; otherwise room will not be serviced. The dog may not remain in the room while Housekeeping is providing service.

Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.

Failure to follow procedures can and will result in the Manager on Duty to contact guest regarding noise complaints and provide kennel options if necessary.

We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.

Guests are required to wear protective face coverings over their mouth and nose and please practice physical distancing (6ft) in all public areas.

Customer Service Experiences

Social distancing indicators with floor decals for queues and interactions

Plexiglas shield for interactions at the front desk

Agents utilize every other workstation

Lobby sanitation stations

Folio provided via email

Wireless credit card reader moved to guest side and is sanitized after each use

Key drop for used guest keys

Ability to checkout on the guest room TV or World of Hyatt app

Masks and gloves are required for all colleagues

Social Spaces

Social distancing indicators on elevator floors with floor limitation technology

Public seating areas arranged for proper social distancing

For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers

Sanitation stations throughout social spaces

Hourly public area restroom and elevator sanitation

Social distancing indicators with floor decals

In Room Experience

Enhanced pre-arrival guest room sanitation

Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize

Items and guest room supplies available via guest request.  When applicable, contact free delivery will be provided

Sanitation station on each guest room floor

Removal of high touch items; drinking glasses, pens, reading material

In room collateral for viewing on hotel television including digital hygiene tips

Market delivery available to guest room in eco-friendly disposable packaging

Cleaning tools sanitized, cleaned and replaced when being used from room to room

Activities and Services

Fitness Center 

Sanitation stations for guest use

Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

Event Services

Arranged floor plans depending on group set to adhere to social distancing

Sanitation station at the entry to every event space and high touch areas

Contactless thermometers available for group attendees

Regimented cleaning routines

Floor decals or stanchions for queue areas

Masks and gloves required for all colleagues

Encouraged plated selections to support sanitation

Removal of preset salads and desserts

Beverage stations and snack breaks will be serviced by an attendant

Suggest bottle beverages for wine and beer at bars

Limited contact payment options for cash bars

Plates delivered to guest with covers

Virtual site inspections with on-site sales managers

Virtual Streaming of ballroom events to guest rooms or off-site locations

Reception style offerings will be individually packaged and served by an attendant

Event Concierge app offered to on-site contact to safely communicate to hotel colleagues

Check-In from 4:00 PM – Midnight

Lake Check-In subject to availability

Express Check-In

Minimum Check-In age - 21