Hotel Policies
Check-in Time
Check-In from 4:00 PM – Midnight
Lake Check-In subject to availability
Express Check-In
Minimum Check-In age - 21
Check-out Time
Check-Out before Noon
Express check-out
Pet Policy
We are happy to welcome your traveling canine companions.
To participate in the pet program:
Your dog will receive a welcome letter, an amenity that includes a bed, food, water bowls and a welcome biscuit. For added convenience, our concierge will be on-hand to provide information on nearby walking routes, pet shops, groomers, vets, and local pet friendly establishments.
Fees & Conditions (no fee for service animals)
$75.00 per stay up to 6 nights will be applied to all reservations
$150.00 per stay from 7 to 30 days
For stays being 30 days, please contact hotel directly for fees.
A $75.00 fee will be applied in addition to pet fee for reservations that fail to provide advance notice of pet in the guest room
Reservations for dogs must be made at least 3 days prior to arrival
Dogs must weigh 50 pounds or less (75 pounds or less for two dogs)
Dogs are not allowed in public areas such as a Grand Club, Ruth Chris and fitness center
Dogs must be crated while alone in guest room and settled by 10 pm
Owner will be asked to complete hotel’s dog friendly letter and provide a cell phone number in order to locate guest in the event of an emergency. If no answer or reply dog will be moved to an approved local kennel.
Owner is asked to contact Housekeeping to arrange a daily cleaning time; otherwise room will not be serviced. The dog may not remain in the room while Housekeeping is providing service.
Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.
Failure to follow procedures can and will result in the Manager on Duty to contact guest regarding noise complaints and provide kennel options if necessary.
Incidentals Hold
These authorizations post on your account as a pending transaction.
Unused funds are released after departure and are typically available within three to five business days.
It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at the time of check in.
Cleanliness & Safety Commitment
We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.
Guests are required to wear protective face coverings over their mouth and nose and please practice physical distancing (6ft) in all public areas.
Customer Service Experiences
Social distancing indicators with floor decals for queues and interactions
Plexiglas shield for interactions at the front desk
Agents utilize every other workstation
Lobby sanitation stations
Folio provided via email
Wireless credit card reader moved to guest side and is sanitized after each use
Key drop for used guest keys
Ability to checkout on the guest room TV or World of Hyatt app
Masks and gloves are required for all colleagues
Social Spaces
Social distancing indicators on elevator floors with floor limitation technology
Public seating areas arranged for proper social distancing
For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers
Sanitation stations throughout social spaces
Hourly public area restroom and elevator sanitation
Social distancing indicators with floor decals
In Room Experience
Enhanced pre-arrival guest room sanitation
Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize
Items and guest room supplies available via guest request. When applicable, contact free delivery will be provided
Sanitation station on each guest room floor
Removal of high touch items; drinking glasses, pens, reading material
In room collateral for viewing on hotel television including digital hygiene tips
Market delivery available to guest room in eco-friendly disposable packaging
Cleaning tools sanitized, cleaned and replaced when being used from room to room
Activities and Services
Fitness Center - By Appointment
Equipment signage for social distancing with every other machine turned on and available for use
Sanitation stations for guest use
Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.
Event Services
Arranged floor plans depending on group set to adhere to social distancing
Sanitation station at the entry to every event space and high touch areas
Contactless thermometers available for group attendees
Regimented cleaning routines
Floor decals or stanchions for queue areas
Masks and gloves required for all colleagues
Encouraged plated selections to support sanitation
Removal of preset salads and desserts
Beverage stations and snack breaks will be serviced by an attendant
Suggest bottle beverages for wine and beer at bars
Limited contact payment options for cash bars
Plates delivered to guest with covers
Virtual site inspections with on-site sales managers
Virtual Streaming of ballroom events to guest rooms or off-site locations
Reception style offerings will be individually packaged and served by an attendant
Event Concierge app offered to on-site contact to safely communicate to hotel colleagues
Check-in Time
Check-In from 4:00 PM – Midnight
Lake Check-In subject to availability
Express Check-In
Minimum Check-In age - 21