Hyatt Place Roanoke Airport/Valley View Mall
Roanoke Airport/Valley View Mall
Map 5040 Valley View Boulevard North, Roanoke, Virginia, United States, 24012 Call+1 540 366 4700 4.0 Stars 460 Reviews
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World of Hyatt Award Category 1

Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Pet Policy

For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered.  Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered.  Guests stay 30 + nights, please contact the hotel.  The fee(s) will be inclusive of taxes.  A maximum of 2 dogs per room are permitted.  Only dogs weighing 50 lbs and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 pounds; the pet fee encompasses this and pets exceeding are at the hotels discretion.  All pets must be housebroken.