Hotel Policies

The Resort’s Policy

 

Always Complimentary

  • Wired and wireless internet access throughout the resort during stay
  • Complimentary round-trip airport transfers by shared shuttle bus. Please kindly provide us your flight details at least 2 days before arrival if you wish to reserve this service
  • Complimentary shuttle service to downtown (Duong Dong center) following Resort’s schedule (advanced registration is required)
  • Daily in-room provision of 1 litre of mineral water & nightly turndown service
  • Complimentary use of non-glass bottom kayaks and bicycles for use within Resort’s premise
  • Complimentary yoga classes at Yoga Studio (advanced registration is required)
  • Complimentary access to outdoor Infinity Pool, Fitness Centre and Business Lounge
  • Complimentary unlimited boat rides to Rock Bar Island during the Resort’s timeframe

 

Transfer Service

Starting from 01 Nov 2019, our Resort will operate complimentary shared airport transfer service between 07:00am and 9.00pm daily based on fixed departure times per flight schedule. Should you wish to use this service, please provide us your flight details no later than 2 days prior to arrival for transfer confirmation. As complimentary transfer is shared for all in-house guest, the guests may be required to wait for maximum 30 minutes while remaining guests arrived.

If an immediate transfer is required less than 48hrs and up to arrival, the Resort cannot guarantee the shuttle availability. Should you require our assistance to arrange private transfer, please inquire via Reservation at least 48hrs in advance. Our 4-seater Sedan is available from VND1,500,000nett (~$65)/car/way. Taxis are also available from the airport (outside the Arrival Hall) at ~VND500,000nett (~21USD). We would recommend Vinasun Taxi whom the resort has found to be most reliable.

 

Drones Usage

One of the hotel’s top priorities is the respect of the privacy of all our guests and for this reason the hotel does not allow use of drones on the resort or on Rock Island.