Hotel Policies

Caring for Your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:


Health and Safety Policy Hyatt Regency West Hanoi


  • Disinfection of key cards 
  • Sanitisation of counters and table surfaces 
  • Sanitisation of pens and stationery after every use
  • Mandatory masks for our front desk associates
  • Hand sanitising gels for guest use


Health and Safety Regulations in Hotel Hyatt Regency West Hanoi


  • Sanitisation of high-touch areas using a high-grade disinfectant
  • Alcohol wipes provided in your amenities
  • Increased frequency of air filter cleaning
  • Complimentary hand sanitisers by calling the front desk 
  • Check-in Hotel Policies (COVID-19) 


Hotel Health and Safety Checklist Hyatt Regency West Hanoi


  • Assurance of food safety through our HACCP certification, a globally recognised and independently audited food-safety management system
  • Sanitisation of tables, chairs, condiment holders and menus before seating guests 
  • Placement of cutlery inside napkins
  • Use of masks and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing

Pet Policy

Hyatt Regency West Hanoi allows guests to keep domestic pet(s) in their room/residence, however is subject to hotel management prior approval and in compliance with local law and building regulations

Guests shall ensure that these pet(s) have obtained the necessary documentation

All Authorized pet(s) will be charged at USD 15 per pet per night at the hotel building. All pets will be charged at USD 100 per month for long staying at the residence

A maximum number of 2 pets per room/residence will be allowed. However, types of domestic pet(s) will be subject to the discretion of the General Manager      

Weight: must not exceed (15) kg at anytime
Height: must not exceed (40) cm at anytime
Length: must not exceed (50) cm at anytime

👉Call us now at +84 242 230 1234, or email to book for your stay!
Read the Pet(s) Policy in details here

Enjoy peace of mind during quarantine

For quarantine guests, Hyatt Regency West Hanoi is pleased to offer a wide range of room services, in-room dining selections and laundry services that are suitable for any budget. Let us turn your quarantine into a relaxing stay with peace of mind so you can be on your best performance as you continue your work. Please note that during your quarantine time you are requested to follow Hotel’s quarantine instructions.

Modern Accommodations

Quarantine Hotels in Hanoi Vietnam, Hyatt Regency West Hanoi

Modern Accommodations

With different accommodation options ranging from standard guestrooms to premium suites, we can cater to our guests’ diverse needs. Each room is furnished with modern facilities, Wi-Fi and Internet cable, and every bathroom comes with a bathtub and a separate shower.

Accompanying amenities such as daily fresh fruits, newspapers, and flower arrangements are available upon request with an extra charge. We are also happy to cater to guests’ special requests such as high-floor rooms, daily room cleaning or yoga mats for in-room exercises.

Wide Variety of Meals

Quarantine Facilities in Hanoi, Hyatt Regency West Hanoi

Wide Variety of Meals

Our in-room dining service offers signature dishes from all over the world. From hearty Vietnamese traditional dishes to French, Italian, American, Korean, and Chinese most-loved dishes, our quarantine meal selections guarantee you a sophisticated and vibrant dining experience during your stay.


Quality Laundry Service

An official quarantine hotel, Hyatt Regency West Hanoi

Quality Laundry Service

For guests’ convenience during quarantine time, we offer fast and clean laundry services in which your laundry will be collected and returned at your doorstep.

To find out more about our room selections, room service menus, and laundry service fees, please contact our Sales Department at or +84 24 2230 1234.

Check-in/Check-out Policy

CHECK-IN: 3PM or later
CHECK-OUT: Any time before 12PM
For more information about our policy, please contact our team directly at +84 24 2230 1234