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At Hyatt, we are committed to bringing peace of mind to travelers’ stays. For many travelers, the accompany of their animal friends on each journey is the greatest source of peace and happiness. 

Therefore, we are delighted to announce that domestic pets are now welcome at Hyatt Regency West Hanoi. To secure a spot for your pet(s), please ensure that they are subject to hotel management prior approval and in compliance with local law and building regulations. 

Ensure that your pet(s) shall meet the below specifications from time to time during the stay at Hyatt Regency West Hanoi

Terms & Conditions*

• Hyatt Regency West Hanoi allows guests to keep domestic pet(s) in their room/residence, however is subject to hotel management prior approval and in compliance with local law and building regulations
• Guests shall ensure that these pet(s) have obtained the necessary documentations
• A maximum number of 2 pets per room/residence will be allowed. However, types of domestic pet(s) will be subject to the discretion of the General Manager
• Prior approval is required before moving the pet(s) into the guestroom. General Manager is required to review the application and approve prior arrival of the pet(s).
• A copy of the Authorized Pet(s) application form, and all necessary documentation must be attached to the registration card for proper record purposes
• All Authorized pet(s) must be kept on a leash at all times including external areas
• Proper cage / carrier bag is a compulsory method to carry the Authorized Pet(s) for transportation via the Hyatt Regency West Hanoi entrance and lifts to room
• Authorized pet(s) are not to be left alone at any time within the hotel / residence or the grounds
• Authorized pet(s) are not allowed in any lounge, restaurant, bar area and event space (except assistance dogs)
• Authorized pet(s) are not allowed in public and service area including swimming pool, toilets, fitness center, jacuzzi and sauna areas
• If Authorized pet(s) were to display aggressive behavior, noise, nuisance or danger to other hotel guests, hotel associates or any third party of the compound its owner would be required to remove it from the premises immediately. The hotel management reserves the right to make this decision at any time
• Any defecation in residence, room, public areas and grounds must be cleaned up immediately and the area sanitized. Failure to do so will result in penalty payment of USD 50
• Hotel associates are not allowed to walk the pet(s) or provide any other services related to pet(s) care
• Hotel does not provide any cleaning services for pet(s) litter tray and pet grooming
• Hotel does not provide food for Authorized pet(s)
•  All Authorized pet(s) will be charged at USD 200 per stay per room at the hotel building. All pets will be charged at USD 100 per month for long staying at the residence
• The pet owner will be liable for any damage caused by the pet(s) to the hotel property, such as scratched or bitten of any fixtures, furniture or flooring on premises
• It is the pet(s)’s owner responsibility to take care of the pet(s)’s health, safety and wellness. The hotel does not hold any liability for any loss, damage or illness to authorized pet(s)

Hyatt Regency West Hanoi hotel’s efforts build on the success of Hyatt’s global initiative, with more than 100 Hyatt hotels teaming up with local businesses impacted by COVID-19 pandemic

Joining Hyatt hotels across the world, Hyatt Regency West Hanoi announces a collaboration with California Fitness & Yoga (CFY) as part of Hyatt Loves Local program. We understand that everyone demands a healthier lifestyle, however, the problem guests always struggle with is committing to a plan. Our team and partner (CFY) have sorted it out by designing a series of livestream sessions and classes as well as providing Yoga mats to all in-house guests to stay active and energized. The program which launched in May are complimentary for guests and will be available through 2021.

“By participating in Hyatt Loves Local, we hope to show Hyatt's purpose of care and support the local community in Vietnam,” said Mr. Louis Low, General Manager of Hyatt Regency West Hanoi. “We’re proud to support California Fitness & Yoga by providing exposure to potential customers and are pleased to offer our guests an easy way to workout with enhanced safety in mind.”

The livestream schedule includes Yoga, Group X, and PT on a daily basis while the private sessions to extensively burn body fat and strengthen body aired weekly. To make the exercise more exciting and regular, our wellbeing partner, CFY, gift a 14-day VIP pass at any CFY branches across the country to any guest joining any class.

If you have any question about safety and hygiene, please do not hesitate to reach us at hanoi.regency@hyatt.com or +84 24 2230 1234

For more information about Hyatt Loves Local and participating hotel collaborations around the world, please visit hyatt.com/hyattloveslocal.

Terms & Conditions*

To be eligible for getting chance to get a California Fitness & Yoga voucher you must stay at Hyatt Regency West Hanoi during that hotel’s offer period. Hyatt Regency West Hanoi reserves the right of final decision in case of any dispute and the right to alter or withdraw this offer at any time without notice.

Hyatt Regency West Hanoi is one of 100 Hyatt hotels and resorts participating in Hyatt Loves Local. Following the success of Hyatt’s introduction of the community-driven initiative in 2020, Hyatt Loves Local has evolved to further meet the current needs of Hyatt communities and guests, including collaborating with more minority-owned and female-owned businesses and delivering reimagined experiences inspired by the new travel landscape. In turn, Hyatt Loves Local connects those in-need directly with Hyatt guests and locals through distinctly local offerings including wellbeing, arts and entertainment, “voluntourism,” traveling with pets and culinary experiences.

At Hyatt Regency West Hanoi, we are upholding the highest standards of cleanliness. Our guests’ safety and wellbeing are always our top priority. 

In the midst of the Covid-19 pandemic, we are committed to caring for our guests and colleagues by strictly following the guidelines and protocols set by Hanoi Department of Health and local authorities. In order to ensure that our guests and colleagues remain in a healthy and safe environment, we are putting daily effort in appropriate measures in response to COVID-19, including:

• Requiring guests and staffs to wear personal protective gears
  
• Having a separate medical trash can for high-risk waste in each guestsroom
• Spraying disinfectants on all areas of the hotel, including public areas
• Work closely with an appointed waste management company to sort and dispose of high-risk waste and normal waste 
• Monitoring public areas with CCTVS 24/7

If you have any question about our safety and hygiene, please do not hesitate to reach us at hanoi.regency@hyatt.com or +84 24 2230 1234. Stay safe and well with Hyatt Regency West Hanoi!

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