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Hotel Safety & Hygiene Information 

At Hyatt Regency West Hanoi, we are upholding the highest standards of cleanliness. Our guests’ safety and wellbeing are always our top priority. 

In the midst of the Covid-19 pandemic, we are committed to caring for our guests and colleagues by strictly following the guidelines and protocols set by Hanoi Department of Health and local authorities. In order to ensure that our guests and colleagues remain in a healthy and safe environment, we are putting daily effort in appropriate measures in response to COVID-19, including:

  • Requiring guests and staffs to wear personal protective gears
  • Having a separate medical trash can for high-risk waste in each guestsroom
  • Spraying disinfectants on all areas of the hotel, including public areas
  • Work closely with an appointed waste management company to sort and dispose of high-risk waste and normal waste 
  • Monitoring public areas with CCTVS 24/7

If you have any question about our safety and hygiene, please do not hesitate to reach us at hanoi.regency@hyatt.com or +84 24 2230 1234. Stay safe and well with Hyatt Regency West Hanoi!


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