Hotel Policies

 You must be at least 18 years old to check-in to your room. A photo ID matching the registered guest name is required upon arrival. Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in. Unless previously arranged with the hotel, no one other than the name on the reservation may check into a reservation.

Guests who leave their guest room in an excessively dirty state that requires additional cleaning above and beyond normal cleaning procedures are subject to a cleaning fee of no less than $150 and no more than $500. While not an all-inclusive list, we may define an excessively dirty room as: 

• Evidence of a party i.e. excessive amounts of bottles and cups, outside food cartons, etc.
• Food stains on carpet, flooring, or furniture.
• Confetti, glitter, excessive dirt, or mud on flooring or furniture.
• Bodily fluids not reported to housekeeping prior to departure.
• Large amounts of trash, food waste, or discarded items left around the room.

Situations where damage is also present will be subject to damage charges in addition to cleaning fees.

All guests or visitors on the hotel premises are responsible for their own behavior at all times. Any guest or visitor who causes damage to equipment, grounds, or buildings on the hotel premises will be responsible for repairs and loss of use. Repairs and replacements will be charged at actual repair/replacement value, plus 15%.

Our hotel has a quiet hours policy in effect from 10:00PM to 7:00AM. During this time, excessive noise on guest room floors is not permitted. This includes, but is not limited to, loud music or entertainment, shouting, running, propping open of guest room doors, or any other activity that may be disruptive to other guests.

Guests and visitors found to be causing a disruption will be given one courtesy warning. Should the disruption continue, guests and visitors may be subject to eviction.

Hyatt Place Moab’s rates are based on the length of stay of a reservation. Departure dates are reconfirmed at check-in. The hotel will impose an early departure fee of $50.00 plus tax if changed after the check-in process is completed.

Pursuant to Utah Code 29-2-103, Hyatt Place Moab may evict a guest or party from the hotel premises in select situations. These situations include, but are not limited to:

• Nonpayment of hotel’s charges for accommodations or services
• Violation of hotel policies
• Engaging in disorderly conduct
• Obtained accommodations under false pretenses
• Violations of any federal, state or local laws or regulations relating to the hotel.

At no time is Hyatt Place Moab authorized to evict or to refuse or deny service or accommodations to a person because of race, religion, color, sex, disability, national origin or ancestry.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms in the jurisdiction where the hotel is located and for ensuring that the firearm is: 

• Unloaded
• Secured in a locked, hard-sided firearm container provided by the guest
• Securely safeguarded at all times in a Hotel Security Department (or personal vehicle), except when transporting the firearm into or out of the hotel

Firearms are not permitted in guestrooms for any reason, including storage.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security Department.

Guests may ship packages to the hotel as a complimentary courtesy. Items are stored complimentary for 48 hours prior to arrival and 48 hours following departure. If items arrive or remain later than 48 hours, the following storage fees apply:

• Letters: No Charge
• Boxes: $5.00/day
• Pallets: $50.00/day

Any items being sent to the Hotel must be marked as follows:

Guest’s Name
Arrival Date: 00/00/00
Hyatt Place Moab
890 North Main Street
Moab, Utah 84532

Packages, materials, and pallets related to meetings or conventions may have additional or separate fees. Please contact your Event Planning Manager or Event Sales Manager for more details.

Packages not claimed after 15 days will be donated.

Our primary goal and responsibilities are to provide a comfortable and relaxing experience for all of our guests. Parties are strictly forbidden and any registered guests or their invitees found to be having or permitting a party may be subject to eviction without notice or refund.

Any guest room/suite occupancy above the limit per room/suite is considered to be a “party.” All money, deposits, room charges and other hotel fees, and taxes will be forfeited in the event of a termination of the registration agreement and/or removal. We define a party as any of the following:

• More than four (4) adults in a room or 2 adults and 3 children
• Noise or disturbance complaints from other guests
• Any underage drinking of alcoholic beverages
• Illegal drug use
• If the guest room requires excessive or unusual cleaning
• Damage to the room and or furnishings 

Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in and will be authorized for the following amounts:

• Guest rooms: Entire stay room rate and tax, plus $50.00 for incidentals

Cash is not accepted upon arrival.

Throughout your stay, the hotel may make additional authorizations to your card as you charge meals, movies, or other charges to your room.

Upon checkout, final charges will be posted to your card. Depending on your financial institution, it may take 5-7 business days to see the final amount reflected on your account. 

Authorizations and Holds: Please be advised, the authorizations placed on your card will hold these funds from your account. For credit cards, this may affect your available credit. For debit cards, this may affect your available account balance. Please contact your financial institution to learn more about these types of authorizations.

Prepaid Reservations: Guests who have made prepaid reservations through the hotel or a third-party are still required to present a valid credit card upon arrival in the guest’s name and will be authorized for the following amounts:

• Guest rooms: $50.00 for incidentals

Vacation with up to two dogs when you stay at Hyatt Place Moab. As long as they weigh less than 50 pounds individually and 75 pounds together, we welcome canine guests. Dogs aren’t permitted on most trails at Arches or Canyonlands National Parks, but they can stretch their legs at the Bark Park, only a four-minute drive from our hotel.

A $75 pet fee applies for stays of up to six nights. We add a deep-cleaning fee of $100 for seven- to 30-night visits. Please contact us for fee information if you plan to stay more than 30 nights.

Statement Regarding Service Animals:
Following guidance provided by the U.S. Department of Justice, emotional support animals are not Service Animals as defined by the ADA. As such, emotional support animals will be considered regular pets and are subject to the hotel's no pet policy.

Service Animals are not subject to a room recovery fee for cleaning hair or dander shed by a service animal. However, if a guest's Service Animal causes damages to a guest room, the hotel will charge the same fee for damages as charged to other guests.

FOR THOSE GUESTS UTILIZING THE ‘PRESENTLY OCCUPIED’ SIGN:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. Hyatt Place Moab may enter every occupied guest room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a room recovery fee of no less than $250. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Guided by Hyatt’s Culture of Care, we are pleased to announce Express Housekeeping – our evolved housekeeping stayover program for select service properties in the Americas.

Express Housekeeping provides a lighter service, after every 2nd night (every other day), compared to the current full clean after every 3rd night. This program acknowledges the needed evolution for more frequent housekeeping stayover service in today’s business climate. Building on data derived guest insights,Express Housekeeping is the next evolution of Hyatt’s Housekeeping Guest Personal Preferences (HGPP).

The program is grounded in data and designed to address the most critical touch points in the stayover housekeeping experience: removal of trash, replacement of towels, replenishment of toiletries, and tidying the bed. Listening to what matters most to our guests is at the core of our decision-making process. Property teams are to use their discretion for all other in-room Housekeeping touch points beyond Express Housekeeping.