The readers of Business Travel News magazine—which include corporate travel managers and travel agency partners—have chosen Hyatt Regency as the No. 1 upper upscale brand and Hyatt Place as the No. 1 upscale brand in its 2017 annual hotel brand survey.
“We are doing a number of things with property-based training right now to touch all these people who are [interacting with] customers,” said Gus Vonderheide, VP of sales – Americas
The Hyatt Place brand received top marks in 9 of the 13 survey categories, including consistency, data quality, helpful & courteous service, and corporate rate programs. While its modern design, roomy guestrooms and casual atmosphere contributed to the brand’s high marks, also noted was the way the brand is evolving to meet the standards of guests who want more from the upscale hotel experience.
We’ve started on the innovation trajectory with an eye toward really evolving consistently with our guests,” said Steven Dominguez, VP of select brands. “Their needs are changing; their expectations are changing. We need to change with them.”
The complete survey results are available in the September 4 digital edition of Business Travel News.
Hyatt is among the best places to work for women, according to a list released today by Great Place to Work and FORTUNE magazine. We were ranked No. 65 on the list.
To compile this list, Great Place to Work surveyed more than 400,000 employees from hundreds of business in all sectors about elements of work life that contribute to a strong team and a great career.
Among the feedback shared by our colleagues: