Hotel Policies


Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols.

You can have peace of mind knowing we are taking precautionary measures in an effort to maintain a safe environment for our guests, customers and colleagues.  While we continue to evolve and enhance our safety and cleanliness protocols, click here to learn about some new measures you may see at Hyatt hotels worldwide.


Rooms are all Smoke Free and charges will apply for smoking in room.
• Check-in is at 3PM
• Check out at noon
• Crib request is at no charge
• Minimum age to reserve room is 18 years
• A child is considered up to the age of 12 and is considered an adult from age 13 for       occupancy
• Pets are not allowed (Service Animals Only)
• No charge for a Refrigerator
• Rollaway bed- $30USD per stay

ADA Rooms

• Room comes equipped with a Roll-in shower for easy access (No Glass Door) Curtain is used instead
• Grab Bars are located in the Toilets for safety and convenience
• All other amenities remain the same


• Subject to availability until 2pm.
• Check-out between 2pm - 3pm is US$50.
• Check-out between 3pm - 6pm is US$100.
• Check-out after 6pm is a full night stay charge
• Early Departure fee of one night room and tax apply

FOR INCIDENTAL CHARGES: Credit card required at check in.



At Hyatt, the welfare and safety of our guests and colleagues is a top priority. It is Hyatt's practice to enter any occupied guest room at a minimum of once within a 24 hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.



Passport holders from the countries of Australia, New Zealand, all Asian and Pacific nations require a visa in advance. The only exceptions are South Korea, Israel, and Turkey.

No visa is required for USA, Canada, EU, Switzerland, Liechtenstein, Iceland, and the rest of the British Commonwealth except the Commonwealth African countries of Cameroon, Mozambique, Namibia, Nigeria, Tanzania and Uganda.

No visa is required for the nearby countries of Brazil, Colombia, Venezuela, and Suriname. Visas are required for Mexico and all non- Commonwealth/non-EU Caribbean, Central and South American countries. Remainder of non-Commonwealth/non-EU Europe and Africa also need a visa in advance. Both advance and free on-arrival visa (for everyone else) are on for 90-day maximum stay.



Hover board Policy: In the interest of safety for our guests and employees, we do not allow hover boards on any Hyatt property.
Weapon Policy: This hotel prohibits firearms and other weapons of any kind.



While at the hotel, we ask that you and your four-legged friend follow our Pet Guidelines to ensure that everyone enjoys their stay:

• Pets are allowed in guestrooms on any floor & outdoor garden sitting area
• Pets are not permitted on the pool deck or in our restaurant
• All pets must be housebroken
• Please maintain your pet on a leash at all times in public spaces
• For service of your room, please dial “0” to establish a time when you will be out for a walk and housekeeping can service your room. Housekeeping provides daily service between 8:00 a.m. and 4:00 p.m.
• Please clean up after your pet
• Out of respect for other guests, kindly ensure that your pet settles down by 9:00 p.m. If you are leaving the room, please leave a cell phone number at the Front Desk in case of an emergency
• It is advised that pets not be left unattended in your room
• If a pet is disturbing hotel guests due to barking or crying, the hotel has the right to ask that the pet is taken off property
• The hotel does not assume any liability for your pet's actions while on property
• Deep cleaning fees will apply for guests with pets of $100USD