Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.
They include:
King Plunge Pool Room Bathroom
In-Room
 
  • Sanitization of high-touch areas using a high-grade disinfectant 
  • Increased frequency of cleaning air filters 
  • Alcohol wipes provided in your amenities 
  • Complimentary hand sanitizers by calling the front desk 
Yang Na Restaurant
Dining Outlets
 
  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system 
  • Sanitization of tables, condiment holders and menus before seating guests 
  • Placement of cutlery inside napkins 
  • Use of mask and gloves by all associates when preparing meals and plating dishes 
  • Alcohol wipes for guests’ use 
Steamed Garoupa Fillet
Check-in
 
  • Disinfection of key cards 
  • Sanitization of counter and table surfaces 
  • Sanitization of pens after every guest use 
  • Mandatory masks for our front desk associates 
  • Hand sanitizing gels for guests’ use 
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Hotel Pet Rules

  • At One Bedroom Ocean Front Pool Villa, the hotel permits up to one pet a cat or a dog per guest booking, weighing less than 15 kg.
  • A pet must be fully trained, appropriately restrained by you and your pet should comply with local legislation requirements.
  • Your pet must be kept on a leash when it is in the resort area unless it is in your room.
  • Please do not leave your pet unattended. If you require a pet-sitter or pet supplies, kindly contact the Front Desk in advance (specify minimum time in advance).
  • We regret that pets are not allowed in any Food & Beverage venues, fitness center, children playground and pool area of the resort.
  • You are responsible for cleaning up after your pet on hotel property and in the neighborhood.
  • Any damage caused to the furniture/ fixtures, sofa covers etc. will be the guests responsibility and the hotel has the right to levy appropriate compensation charges.
  • The hotel is authorized to charge your credit card for any damages incurred.
  • Daily pet fee at 1,200 THB net.
  • Pets are strictly prohibited from entering the pool at your villa. In the event that your pet does venture into the pool a cleaning cost of THB 10,000 will be levied to your invoice.