- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitizers by calling the front desk
Hotel Policies
Caring for your Wellbeing
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
In-Room
In-Room
Dining Outlets
Dining Outlets
- Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
- Sanitization of tables, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Alcohol wipes for guests’ use
Check-in
Check-in
- Disinfection of key cards
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our front desk associates
- Hand sanitizing gels for guests’ use
Hotel Standard Policies
Check-in/Checkout Times
Check-in Time: 3:00 PM
Checkout Time: Noon
Check-in Policy
Check-in Policy
The minimum age for check-in is 20 years. Guests are required to present a valid physical copy of a government-issued identification or passport during check-in.
Family Plan & Extra Bed Policy
Family Plan & Extra Bed Policy
Two kids, 12 years old or younger, enjoy a complimentary stay if sharing a bed with parents and another with an existing sofa bed. Rollaway beds may incur extra charges**
Smoking Policy
Smoking Policy
Hyatt Regency Koh Samui prohibits smoking in all non-smoking rooms, suites, villas, balconies, and public areas. The designated smoking area is located outside Yangna Cuisine. The hotel will apply a THB 5,000 plus 7% VAT cleaning fee to any guest room that violates this non-smoking policy.
Payment Policy
Payment Policy
Upon check-in, a THB 2,000 deposit hold per room per night will be authorized on credit card, cash (THB) or a bank transfer at the time of check-in to cover any incidental charges, in addition to room and tax with the approved credit card provided (or an alternative mode of payment) for the entire reserved stay. While most authorizations are released immediately upon departure, some may take up to 30 days depending on the issuing bank. If there is an issue with a pending authorization, please contact the issuing bank by calling the number on the back of the card. The front desk is available to assist with getting approval released.
Third-Party Payment Policy
Third-Party Payment Policy
Hyatt Regency Koh Samui does not accept the Credit Card Authorization Form.
A secure online payment (Omise) is available. Please contact reservations.usmrk@hyatt.com directly to arrange a prepayment.
Pet Policy
