Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Mother and Daughter Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

Hygiene Certifications

SHA Certification

Suite King at Grand Hyatt Erawan Bangkok

SHA Certification

The Amazing Thailand Safety and Health Administration (SHA) project is a result of cooperation between the Ministry of Tourism and Sports, the Tourism Authority of Thailand (TAT), the Ministry of Public Health, the Department of Disease Control, the Department of Health and the Department of Health Service Support, as well as government and private sector organizations involved in the tourism industry.

 

Food Hygiene Certificates

Restaurant Dishes at Grand Hyatt Erawan Bangkok

Food Hygiene Certificates

  • ISO 22000: Food Safety Management System
  • HACCP: Hazard Analysis and Critical Control Point
  • GMP: Good Manufacturing Practice

 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.