Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Mother and Daughter Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Leisure Travelers

Check-in

  • Contactless mobile key
  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

Spa

Spa Cottage Exterior at Grand Hyatt Erawan Bangkok

Spa

  • Mandatory mask and goggle for our spa therapists
  • Sanitization of tools under UV light after each treatment
  • Sanitization of high touch areas every hour in the spa premises 
  • Enhanced cleaning and disinfection of treatment rooms after each guest
  • Hand sanitizing gels for your use

Hygiene Certifications

SHA Plus+ certified hotel

Suite King at Grand Hyatt Erawan Bangkok

SHA Plus+ certified hotel

World Travel & Tourism Council has certified that Grand Hyatt Erawan Bangkok have been awarded The Amazing Thailand Safety and Health Administration (SHA) also pass the Safe Travels protocals.

 

Food Hygiene Certificates

Restaurant Dishes at Grand Hyatt Erawan Bangkok

Food Hygiene Certificates

  • ISO 22000: Food Safety Management System
  • HACCP: Hazard Analysis and Critical Control Point
  • GMP: Good Manufacturing Practice

 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.