Hotel Policies

 Safety & Care

View Hyatt’s Global Care & Cleanliness Commitment policies here

Pet Policy

Your four-legged family members are welcome at Hyatt Regency Houston West where our dog-friendly hotel will be waiting with treats for your pup. Limit one dog per room, 25 pounds, and note the following fees apply:

$40 non-refundable cleaning fee, per stay, per room.

Guide dogs are exempt from limits or fees. Policies are subject to change without notice. Please contact the hotel for more details on our dog-friendly policy.

Package Handling

To ensure correct shipping, storage, and delivery to a guest, please address as follows:

Hyatt Regency Houston West
13210 Katy Freeway
Houston, TX 77079

A handling fee will apply to each package received. Shipments are held for a limited number of days; if not picked up after 30 days, they will be returned to sender, who will be responsible for all additional shipping fees.