Hotel Policies

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

  • unloaded
  • secured in a locked, hard-sided firearm container provided by the guest;
  • and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Pet Policy

Hyatt Regency Hill Country Resort and Spa is a dog-friendly hotel, in accordance with the following policies:

A reservation must be made at least 3 days in advance of arrival

Dogs are not allowed in restaurant, pool, golf course or spa areas

An ID tag for the dog with the hotel's name and phone number will be provided and tag must be worn for the entire stay and returned to the Front Desk upon check-out, or a $25 fee will be added to the guest room bill

Dogs must walk in the designated "dog walk" area and owners are responsible for the clean-up of any waste

Dogs must be settled by 9:30 pm

Owner must maintain the "Dog on Vacation" door hanger outside of guestroom door at all times

Owner must provide a cell phone number in order to locate guest in the event of an emergency

Owner must call Housekeeping to arrange daily cleaning times, otherwise room will not be serviced - the dog may not remain in the room while Housekeeping is providing service

Owner is responsible for all damage to hotel property

The hotel does not assume liability for the guest's pet or its action while at the hotel

Reservations are required and must made in advance by calling (800) 233-1234.

*Other rules and restrictions may apply

Resort Fee

Our $35 daily resort fee includes the following:

Self-parking

High-speed Internet access

24-Hour, complimentary fitness center

General access to Windflower Spa facilities

Full use of golf practice facilities and chipping green

Golf bag storage and preferred golf tee times

Use of guest laundry facilities

Bicycle rental

Outdoor games and activities

Tennis court rental

Local and 800/888 telephone calls

Seasonal resort activities