Hotel Policies

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

  • unloaded
  • secured in a locked, hard-sided firearm container provided by the guest;
  • and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Dog and Pet Friendly Hotel

Welcome to our pet friendly hotel in Houston! We can't wait to greet you and your four-legged friend. Please read through the pet stay details below to ensure you have a great stay with your pup. Pet fees cover a non-refundable cleaning charge that ensures the guestroom is allergen free for our next guest. Guests traveling with a registered service animal are exempt from the pet cleaning fees.


Staying With Your Pet

  • Pets must be potty trained
  • Dog under 50 lbs. are permitted
  • Two dog maximum per room
  • 75 lbs. maximum combined weight
  • Pets are not allowed in the gallery or dining areas
  • Dogs must be leashed at all times
  • Service animals are exempt from cleaning fees


1-6 Nights

$75 non-refundable pet fee.


7-30 Nights

$175 non-refundable pet fee.


30+ Nights

$225 non-refundable pet fee.


Pet Stores Near Houston Galleria

  • Natural Pawz - 1 mile
  • Barkin' Beans Pet Nutrition Center - 1.2 miles
  • PetSmart West Loop - 2.6 miles
  • Petco - 2.7 miles


Dog Parks Near Our Dog Friendly Hotel

  • Danny Jackson Family Bark Park
  • Gerald D Hines Park
  • Grady Park
  • Pin Oak Park
  • River Oaks Park

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.