Hotel Policies

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

  • unloaded
  • secured in a locked, hard-sided firearm container provided by the guest;
  • and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Pet-Free & Pet-Friendly Austin Hotel Rooms

We want animal lovers and allergy sufferers alike to feel comfortable and at home at Hyatt Place Austin Arboretum. Having your furry little best friend at your side is a major component of feeling at home and we welcome that. This is why we provide pet-friendly hotel rooms as well as pet-free rooms. Read through our pet policy and then you and your pooch can book your room with us while you are visiting Austin, Texas!

For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered.  Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered.  Guests stay 30 + nights, please contact the hotel.  The fee(s) will be inclusive of taxes.  A maximum of 2 dogs per room are permitted.  Only dogs weighing 50 lbs and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 pounds; the pet fee encompasses this and pets exceeding are at the hotels discretion.  All pets must be housebroken.