Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Pet Policy


Bring your best friend with you when you visit Hyatt Place Nashville/Brentwood. We know kenneling and pet-sitting costs can be stressful. You’re sure to feel more at home with your furry family member by your side. Please review our pet policy below for details.

One (1) household dog per room weighing UNDER 50 lbs. = $50 +tax. Two (2) = $100 +tax

One (1) household dog per room weighing OVER 50 lbs. = $75 +tax.  Two (2) = $150 +tax

Two (2) household dogs per room one (1) weighing UNDER 50 lbs. and one (1) weighing OVER 50 lbs. = $125 +tax

If you are staying more than 6 nights an additional fee of $25 (per room) will be added to the room account.