Hotel Policies


Confidentiality of Guest Information

Policy Statement

It is the policy of Hyatt Regency Dar es salaam, The Kilimanjaro, that all guest information is kept secure and not shared with unauthorized persons or authorities without valid permissions.


The purpose of this policy is to ensure our guest’s privacy is not infringed and that all staff must place utmost concern for their safety and security.


All documents containing any guest information is to be kept in a safe environment which allows restricted access only to authorized personnel. These documents include, but are not limited to:

• Credit Card receipts

• Registration Card Receipts

• Guest / Information Folios

• Service Checks (restaurants, concierge etc.)

Recently processed documents will be stored in easy access areas, whereas the rest will be stored on site as per hotel policy for an agreed duration of time. All storage areas will be have restricted access at all times.

The above policy is subject to review at the discretion of the management and the employees shall be kept informed on the changes made.


Smoking Policy

Hyatt Regency Dar es salaam, The Kilimanjaro, is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $500 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.