Hotel Policies

Pet Policy

We believe that your four-legged companion deserves a luxurious stay too! Book the “Furry Friend” Pet-friendly Package and stay in our guest room and suites with amenities and services specifically designed for your beloved dog companion.

Our “Furry Friend” Pet-friendly Package includes:

  • Special welcome amenity for your dog companion
  • Daily buffet breakfast at Café or,
  • In room breakfast set (choice of American, Continental, Taiwanese or Japanese set)
  • A complimentary welcome drink at Cheers outdoor terrace 

Please call +886 2 2720 1247 for more information and reservation.

 

Pet Policy Details:

  • Reservations being made with dog guests are required to be completed at least 2 days in advance of arrival.
  • Only dogs weighing 25 kg and under or two dogs under a combined weight of 25 kg are permitted. 
  • Dog guests will be staying in one of our designated Pet Friendly Rooms. These rooms are specially prepared for our dog guests and include food and water bowls, a sleeping mat, shampoo, towels, waste bags, and a door hanger.  “Dog on Vacation” door hanger must be hanged outside of the door at all times.
  • During your stay, please arrange a time for your room to be cleaned with Housekeeping. Dog guests must be removed from the room during cleaning.
  • Dog guests are not allowed in public areas such as function rooms, swimming pool, fitness center and restaurants except the Cheers terrace area.
  • Dog guests must remain on leash with ID badges and in control at all times when outside the room. If the dog guests are persistently noisy and disruptive to other guests, the owner will be asked to remove the pets from the premises. In addition, dog guests showing aggression towards other guests or Hotel staff will be immediately removed from the property.
  • The hotel does not assume any liability for dog guests’ actions while on Hotel grounds.  If the dog guests damage any furniture or if they relieve themselves on the floor, the owner will be liable for any repair costs.
  • Guide dogs are allowed in all public areas and cleaning fees will not apply.

No cancellations, changes, transfers or refunds of any unused portion of this package are allowed. This package is not valid with group bookings and cannot be used in conjunction with other promotional offers.  Grand Hyatt Taipei reserves the right to alter or withdraw this program at any time without prior notice. HYATT, names, designs and related marks are trademarks of Hyatt Corporation © 2018 Hyatt Corporation.