Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

CARING FOR YOUR WELLBEING

IN-ROOM

IN-ROOM

IN-ROOM

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

DINING OUTLETS

Dining

DINING OUTLETS

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

CHECK-IN

leisure family

CHECK-IN

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SPA

SPA

SPA

  •  Sanitization of high-touch areas using
     a high-grade disinfectant
  •  All treatment products and tools are cleaned
      and sanitized under UV lamp
  • QR code available for guest to view menu
  • Therapist wear mask at all time for all treatment
  • Therapist/spa attendants wear gloves and mask
    when handling sanitized items and preparing
    for treatment 

FITNESS STUDIO

Fitness Studio

FITNESS STUDIO

  • Compliance of government's social-distancing guideline
  • Hand sanitizer available at the entrance and fitness area
  •  Clean equipment between each guest use and High
      quality disinfectant wipes available
  • Sauna Keys are cleaned and sanitized under UV lamp
  • Overnight cleaners deep clean equipment and surfaces