Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

Caring For Your Wellbeing

In-Room

Mother and Daughter Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Assurance of food safety through our ISO 22000 and HACCP certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Offer Menu QR code for alternative to the printed menu
  • Installation of sneeze guard on every buffet station
  • Set up glassware upon arrival to avoid contamination from pre-set up
  • Installation of sanitizing station at entrance of restaurants and high-traffic area

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

Club Olympus

Exercise

Club Olympus

  • Compliance of government's social-distancing guideline
  • Installation of sanitizing station at the entrance, and hand sanitizer available at the fitness area
  • Clean equipment between each guest use and wipes are available
  • Sauna Keys are cleaned and sanitized under UV lamp
  • Overnight cleaners deep clean equipment and surfaces
     

The Spa

Lifestyle Recreation Spa

The Spa

  • Sanitization of high-touch areas using a high-grade disinfectant
  • All treatment products and tools are cleaned and sanitized under UV lamp
  • Menu QR codes for an alternative to the printed menu
  • Therapist wear a mask at all time, for all treatment
  • Therapist/spa attendants wear gloves and mask while cleaning and refreshing the room