Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

Caring for your Wellbeing

In-Room

Hyatt - ASPAC

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

 

Dining Outlets

Hyatt-Lifestyle

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

 

Check-in

WOH_Leisure

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SPA

SPA

SPA

  •  Sanitization of high-touch areas using
     a high-grade disinfectant
  •  All treatment products and tools are cleaned
      and sanitized under UV lamp
  • Therapist wear mask at all time for all treatment
  • Therapist/spa attendants wear gloves and mask
    when handling sanitized items and preparing
    for treatment 

FITNESS CENTER

FITNESS

FITNESS CENTER

  • Compliance of government's social-distancing guideline
  • Hand sanitizer available at the entrance and fitness area
  • Clean equipment between each guest use and High
      quality disinfectant wipes available
  • Deep clean equipment and surfaces
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    These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.