Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. 

In-Room

Mother and Daughter Reading

In-Room

  •  Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

 

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Assurance of food safety through our ISO 22000:2014 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Leisure Travelers Family Lobby Rolling Suitcases

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SG Clean Certification

Woman Traveler Lobby Rolling Suitcase

SG Clean Certification

Grand Hyatt Singapore is the first hotel in Singapore to be certified SG Clean. To be certified "SG Clean," businesses must pass a seven-point checklist. For hotels, the criteria include appointing an SG Clean manager to oversee the property's practices, temperature and health screening of employees, arrangements for engaging external suppliers and contractors, cleanliness and hygiene practices, and compliance with health and travel advisories and government orders on Covid-19.
These precautionary measures are in line with Hyatt’s commitment to
Caring for Your Wellbeing.

Check-in and Check-out Policy

Regular check-in and check-out time is set as 3pm and 12pm respectively, and guests must be 21 years or older with photo identification to check-in and check-out at Grand Hyatt Singapore.

Pet Policy

Grand Hyatt Singapore does not allow pets, with the exception of service animals. For questions about our pet policy, please contact our team at +65 6738 1234 for more information.