Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. 

Grand Hyatt Singapore has achieved GBAC STAR™ facility accreditation from the
Global Biorisk Advisory Council (GBAC), a Division of ISSA - The Worldwide Cleaning Industry Association, as part of our commitment to the
safety and wellbeing of colleagues and guests.

In-Room

Grand Deluxe Room at Grand Hyatt Singapore

In-Room

  •  Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

 

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Assurance of food safety through our ISO 22000:2014 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Covid-19 Hotel Safety Grand Hyatt Singapore

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

SG Clean Certification

Covid-19 Hotel Safety Grand Hyatt Singapore

SG Clean Certification

Grand Hyatt Singapore is the first hotel in Singapore to be certified SG Clean. To be certified "SG Clean," businesses must pass a seven-point checklist. For hotels, the criteria include appointing an SG Clean manager to oversee the property's practices, temperature and health screening of employees, arrangements for engaging external suppliers and contractors, cleanliness and hygiene practices, and compliance with health and travel advisories and government orders on Covid-19.
These precautionary measures are in line with Hyatt’s commitment to
Caring for Your Wellbeing.

Check-in and Check-out Policy

Regular check-in and check-out time is set as 3pm and 12pm respectively, and guests must be 21 years or older with photo identification to check-in and check-out at Grand Hyatt Singapore.

Check-in and Check-out Policy

Regular check-in and check-out time is set as 3pm and 12pm respectively, and guests must be 21 years or older with photo identification to check-in and check-out at Grand Hyatt Singapore.

Bookings

Guests are encouraged to book direct through our website or hyatt.com to enjoy exclusive offers, rewards and savings of up to 10% with Member Rates.

Otherwise, only bookings from Grand Hyatt Singapore's authorized partners and travel advisors will be recognized.

Sign up as a World of Hyatt member today and start earning points to use toward free nights, dining, spa experiences and more.

Pet Policy

Grand Hyatt Singapore does not allow pets, with the exception of service animals. For questions about our pet policy, please contact our team at +65 6738 1234 for more information.