Hotel Policies

Quarantine Policy
As advised by the Saudi Ministry of Health, will be subjected to all international travelers. Please contact the hotel at +966 11 288 1234 for more details.

 

«Tabaud» and «Tawakkalna» Apps
All hotel visitors and in house guests must download «Tabaud» and «Tawakkalna» Apps on their smartphones to protect themselves against the emerging Coronavirus (COVID-19).

 

GBAC Accreditation and Hygiene Policy
Hyatt Regency Riyadh Olaya received its GBAC STAR™ accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that focused on establishing that the hotel's environment is sanitary, safe and healthy. As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Hyatt Regency Riyadh Olaya implements best practices to prepare for, respond to and recover from outbreaks and pandemics. Our GBAC cleanliness and training accreditation process focuses on establishing hotel environments that are sanitary, safe and healthy.

 

Face Masks or Coverings
In the light of the current circumstances and in an attempt to control the spread of the Pandemic, following the recommended precautionary measures and guidelines from the Ministry of Health of Saudi Arabia, and various health organizations including the World Health Organization (WHO) and  Centers for Disease Control and Prevention (CDC), Hyatt Regency Riyadh Olaya has implemented the mandatory need for face masks to be worn in common guest areas, at all time. .

 

Frequent Sanitization
Please sanitize your hands frequently. For your convenience, we have prominently placed hand sanitizing stations throughout hotel public areas and at each entrance point. Additionally, your guest room has been equipped with a Hygiene Kit consisting of a face mask, pocket hand sanitizer, and anti-bacterial wipes.

 

Physical Distancing
Please follow our physical distancing guidelines in the common guest areas.

 

Temperature & Wellbeing Checks
We are conducting guest temperature checks, based on the requirements by the Ministry of Health, at the hotel's main entrance, restaurant entrance, and at the gym and spa entrance.

 

Knock & Go Room Service
To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless otherwise indicated by the hotel. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order. At some properties, grab-and-go options will be available.

 

Food Safety Protocols
Our teams are implementing precautionary measures starting with food preparation, to set-up and service, and enhancing food safety and hygiene protocols for restaurants, room service, and group meetings and events. We are frequently disinfecting kitchen surfaces, and colleagues are wearing appropriate personal protective equipment while preparing and plating made-to-order dishes.

 

Pet Policy
Please note that pets are not allowed at Hyatt Regency Riyadh Olaya. For more questions about this policy, please contact our team directly at +966 11 288 1234.

 

Pet Policy
Please note that pets are not allowed

 

Smoking Policy
We have special common areas and guest rooms dedicated for smoking. Please note that we will charge an additional cleaning fee of SAR 500 (added as a room charge).

 

Children Policy
Accommodation:

Children under the age of 12 stay for free in the room of their parents

Buffet:

Children between 0 to 5 years of age dine for free

Children between 6 to 12 years of age enjoy a 50% off

Swimming Pool:

Children under the age of 16 are allowed to access under the supervision of their parents

 

Reservation Policy

Check-in: 02:00 PM

Check-out: 12:00 PM