Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

 

Guest payment Advisory

This hotel only accepts Credit Cards and Debit Cards with functioning Chip/ Pin capabilities at this time. A deposit hold of $50 per night will be placed on your account at check in. This hotel will not accept cash, checks, pre-paid or reloadable Gift Cards, or Credit Cards without a functioning chip and pin for payment. All holds may take up to 15 business days to release back to your account.

Resort Fees

The resort fee is 18% per room, per night and includes the following items:

20% discount on spa services

Two welcome drinks

15% discount on Green Fees

Use of tennis and pickleball courts

10% discount on select tours

Unlimited local calls

2 bottles of water daily

Pet Policy

Only service animals are permitted at Hyatt Regency Coco Beach Resort. If a deep cleaning is necessary after your stay, a $250 fee will be charged.