Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Resort Fees

The resort fee is 18% plus taxes per room, per night and includes the following items:

Two welcome drinks

15% discount on Green Fees

Use of tennis and pickleball courts

10% discount on select tours

Unlimited local calls

2 bottles of water daily

Pet Policy

150 USD per stay for up to 6 nights

Additional 150 USD deep cleaning fee per stay from 7-30 nights

For stays beyong 30 nights, deep cleaning fee will be at hotel's discretion

Only dogs allowed

Reservation must be at leats 3 days in advance of arrival

Only dogs weighing 35 pounds (15.88 kilograms) and under permitted. 

One dog in guestroom

Provide Dog's name, type, and weight

Service Animal Policy

Pet and Deep Cleaning fee will not apply for guests with service animals

Service animals are allowed in all public areas