Hotel Policies

OFF-SITE COVID-19 TESTING FOR A FEE:

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Hyatt House San Juan can currently help arrange for off-site COVID-19 testing for guests. Tests are subject to availability. See pricing below. 

 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt House San Juan will offer a special Travel Delay Rate, extending up to 25% off. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property.  

See terms and conditions below. 

 

TESTING DETAILS

Tests are performed at nearby Occumed health Services. Guests need to contact for pricing as it may change. Phone: 787-772-0707 

 

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.

  • Offers subject to availability and void where prohibited by law.

Pet Policy

For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights will be administered a $75 non-refundable pet fee, plus an additional $100 cleaning fee. If you plan to stay more than 30 nights, please contact the hotel.

The fee(s) will be inclusive of taxes. A maximum of two dogs per room are permitted. Only dogs weighing 50 lbs. and under are permitted, though two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 lbs.; the pet fee encompasses this and pets exceeding are at the hotels discretion. All pets must be housebroken.