Hotel Policies

Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is unloaded, secured in a locked, hard-sided firearm container provided by the guest; and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Please note that our hotel is cashless. You may pay via debit or credit card, however, we currently do not accept contactless payment methods.

An incidental hold of $75 per night will be authorized on the card provided at check in. This is an authorization for charges made to your room, however any remaining credit will release at check out. Depending on your bank this may take 2-3 business days to fully release back to your credit card. Please note that this authorization will place a hold on funds on your debit card and may take your bank up to 7 business days to release.

Hyatt Regency Portland makes traveling with your pet easy. This pet friendly hotel makes it convenient for pet lovers and their four-legged friends to spend time away from home. Hyatt focuses on providing a hassle-free experience for their travelers. Pets are allowed at Hyatt Regency Portland, please see a list of associated fees below for pets who reside at the hotel:

A non-refundable pet deposit of $50 for a 1 night stay, and $100 for up to 6 nights is applicable. An additional $100 fee is applicable every 6 nights after this. Please note pets are not allowed in food and beverage service areas.

There is no smoking allowed in the public areas or guest rooms of the hotel. The hotel will apply a $250 cleaning fee to any guest room that violates this non-smoking policy.

Hyatt Regency Portland has an early departure fee of one-night’s room and tax. Departure dates are reconfirmed at check-in and are subject to a fee if changed after the check-in process is completed.

Our Guest Experience will handle your incoming and outgoing packages.

A one-time package storage fee will apply to each package received, and a storage fee will apply packages stored for more than five (5) calendar days. Items measuring over 6.5 feet in size are considered oversize and will be assessed an additional oversize fee if stored for more than five (5) calendar days.

FOR THOSE GUESTS UTILIZING THE ‘PRESENTLY OCCUPIED’ SIGN:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. It is Hyatt’s practice to enter every occupied guest room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

Guaranteed check in time is 3pm. Please note an early check in fee of $10 per hour will apply if checking in prior to 3pm.

Complimentary late check out of 12pm may be available, please contact the front desk the day prior to your departure. Late check out requests after 12pm may be granted upon availability at a $10 per hour fee.