Hotel Policies

Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is unloaded, secured in a locked, hard-sided firearm container provided by the guest; and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Please note that our hotel is cashless. You may pay via debit or credit card, however, we currently do not accept contactless payment methods.

An incidental hold of $75 per night will be authorized on the card provided at check in. This is an authorization for charges made to your room, however any remaining credit will release at check out. Depending on your bank this may take 2-3 business days to fully release back to your credit card. Please note that this authorization will place a hold on funds on your debit rd and may take your bank up to 7 business days to release.

Hyatt Regency Portland makes traveling with your dog easy. This dog friendly hotel makes it convenient for dog lovers and their four-legged friends to spend time away from home. Hyatt focuses on providing a hassle-free experience for their travelers. Dogs are allowed at Hyatt Regency Portland, please see a list of associated fees below for dogs who reside at the hotel:

A non-refundable pet deposit of $50 for a 1 night stay, and $100 for up to 6 nights is applicable. An additional $100 fee is applicable every 6 nights after this. Please note dogs are not allowed in food and beverage service areas.

There is no smoking allowed in the public areas or guest rooms of the hotel. The hotel will apply a $250 cleaning fee plus taxes to any guest room that violates this non-smoking policy.

Hyatt Regency Portland has an early departure fee of one-night’s room and tax. Departure dates are reconfirmed at check-in and are subject to a fee if changed after the check-in process is completed.

Our Guest Experience team will handle your incoming and outgoing packages.

A one-time package storage fee will apply to each package received, and a storage fee will apply packages stored for more than five (5) calendar days. Items measuring over 6 feet in size are considered oversize and will be assessed an additional oversize fee if stored for more than five (5) calendar days.

Package handling fees are as follows:

0.0 - 1.0lb. Envelopes $5

0.0 - 25 lbs. packages $5

25.1 - 50 lbs.                $15

50.1 + lbs.                    $30

Pallet or Crate            $150

 

Storage fees after 5 days are as follows:

0.0 - 1.0lb. Envelopes no charge

0.0 - 25 lbs. packages $5

25.1 - 50 lbs.                 $10

50.1 + lbs.                     $15

Pallet or Crate             $75

FOR THOSE GUESTS UTILIZING THE ‘PRESENTLY OCCUPIED’ SIGN:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. It is Hyatt’s practice to enter every occupied guest room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

Guaranteed check in time is 3pm. Please note an early check in is subject to additional fees plus taxes will apply if checking in prior to 3pm.

Complimentary late check out of 12pm may be available, please contact the front desk the day prior to your departure. Late check out requests after 12pm may be granted upon availability at a $10 per hour fee plus taxes up until 4pm.

If you are a federal government employee on federal government business, please complete and turn in the tax exemption documents to have the tax exemption applied. To verify your reservation is tax exempt under Oregon law and find the needed documents, please visit: https://www.portland.gov/revenue/transient-lodgings-tax. The completed documents can be scanned and emailed to the hotel at pdxrp.quality@hyatt.com or turned into the front desk at check-in. For an expedited check-in and most accurate folio, please email the completed form and necessary documents to the hotel at least 72 hours before arrival.