Hotel Policies

Your furry friends are always welcome at Hyatt Place Raleigh/Cary.

Weight Limits
We allow dogs weighing 50 pounds or less, and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.

Fees
For guests staying up to six nights, there is a $75 nonrefundable pet fee.

For stays from seven to 30 nights, there is a $75 nonrefundable pet fee plus a $100 cleaning fee.

Fees do not include taxes.

To ensure maximum comfort for all of our guests, following the departure of a guest and their pet, there are certain steps we must take to ensure the suite is clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens, and fumigate the suite. For this reason, we add the nonrefundable pet/cleaning fee to the account during check-in.

Guidelines for Dog Owners
All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas and pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can arrange to be present when your room is serviced.

Hyatt is committed to providing a smoke-free environment.

There is no smoking allowed in the public areas of the hotel or the guestrooms.

The hotel will apply a $250 + tax cleaning fee to any guestroom that violates this
non-smoking policy.

We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Designated outdoor smoking areas are available. Please visit the Host Stand for details.

The minimum age to reserve a guestroom is 18 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $15 per night for incidentals.

DEBIT CARD USERS: There is a $15 PER NIGHT authorization placed on your card at check in to account for any incidental charges you may incur including but not limited to food & beverage charges. Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused authorization is released within 7-10 business days after check out, depending on your banking institution.