Hotel Policies


We gladly welcome your furry friends at our pet-friendly hotel near Charlotte. A maximum of 2 dogs per room, weighing 75 lbs (combined) and under are permitted. A $75 non-refundable pet fee will be administered for guests staying 1-6 nights. For guests staying 7-30 nights, we require a $75 non-refundable pet fee plus a $100 cleaning fee. All pets must be housebroken.

Minimum Check in Age

The minimum age to reserve a guestroom at Hyatt Place Charlotte Arrowood is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.