Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Pet Policy

The search is over for a dog friendly hotel near RDU Airport and Raleigh, NC. Pets are welcome to stay with their two-legged friends at the Hyatt House Raleigh Durham Airport, but a few rules must be followed to ensure hotel cleanliness and sanitation. For a guest staying under six days, there will be a $75 pet fee that is non-refundable, and for guests staying a week to a month (30 days), the $75 non-refundable fee will be charged as well as an additional $100 cleaning fee. For a guest staying over 30 days, please contact the hotel for further information about the extended-stay pet policy. All pets must be potty trained, and only two dogs are permitted, as long as there combined weight is 75 pounds or less. For further questions, please contact our dog friendly hotel at (845) 897-5757.