Hotel Policies

Global Care & Cleanliness Commitment

The safety and wellbeing of our guests and colleagues is always a top priority. Hyatt’s Global Care & Cleanliness Commitment enhances its operational guidance and resources around colleague and guest safety and peace of mind.  The multi-layered commitment will build on Hyatt’s existing rigorous protocols and include:

  •  A certification process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world;
  • Colleague training and support resources
  • A cross-functional working group of medical experts and industry professionals that will offer input and recommendations across various aspects of the hotel experience.
  • More information on Hyatt’s commitment can be found here.
  • At Grand Hyatt New York, we have implemented enhanced measures around cleanliness, sanitization and social distancing in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Specific health and safety measures currently in place include:
  • Colleague certification and trainings for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces  
  • Implementation of enhanced food safety and hygiene protocols for restaurants, and group meetings and events
  • Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
  • Exploring purification and sanitization device installation in an effort to ensure enhanced air quality
  • Protective masks and other equipment for hotel colleagues
  • Social distancing guidance in public areas across hotel properties

Pet Policy

At the Hyatt Place New York Chelsea, we are happy to roll out the welcome mat for your furry companions. We happily accommodate one 50 lb dog per room. Please note there is a $75 nonrefundable pet fee per stay. 

Minimum Age Policy

The minimum age to reserve a guestroom is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Credit Card Policy

A valid credit card must be presented at the time of check-in. It will be authorized for $100 per night for incidentals.

Cash may be used to cover these expenses upon check-in.

Credit Card Authorization forms can only be excepted 48 hours prior to arrival date.