Hotel Policies

Destination Fee

Effective January 1, 2019 the daily Destination Fee will be $30 + tax and will allow guests to enjoy the following complimentary access and activities included in their stay:

  • Daily coffee/tea in guestroom
  • Premium high-speed internet access for multiple devices
  • Local, long distance and international phone calls
  • 10% T45 lunch or dinner discount per room per day, food purchases only
  • Macys’ VIP Passport, 151 W 34th Street
  • 10% Pure Green Cold Pressed Juice discount; Present your room key at the E 45th St. Store for 10% off all offerings
  • 10% The Pennsy Food Hall discount; Show your room key at the gourmet food court next to Madison Square Garden for this special offer
  • 10% Flytographer session discount to capture NYC memories visit
  • Daily 10:30 AM View From the Roof with Photo Keepsake
  • First 5 Packages Delivered
  • 20% Spa Discount at any Exhale location 
    Just show your Room Key Packet at time of Service! Located on E44th street between 7th and 6th Avenue (Discount limited to 1 treatment per day)
  • Complimentary Fitness Class at any Exhale with key card
  • Citibike Day pass (limit 1 pass per day per room)
  • Save 20% off Standard Admission and 10% off Priority Admission at One World Observatory (avg 2 guests)

Package Handling

Guests staying at Hyatt Centric Times Square can receive packages during their stay. 

The first two small packages (less than 30” x 10”) are complimentary; three or more are charged at $10 per package.

Large packages (greater than 30” x 10”) are all charged at $20 per package.

Prices include: receiving, storage and delivery to the room. Prices are exclusive of tax and will be posted to your guest room upon request.

Concierge Services 

For assistance in booking transportation, dinner reservations, Broadway shows and more please contact our on-site Concierge team at or by calling 646 - 364 - 1234