Hotel Policies

Destination Fee

Effective January 1, 2020 the daily Destination Fee will be $35 ($40.16 with tax) and will allow guests to enjoy the following complimentary access and activities included in their stay:


  • 20% off any Spa and Fitness Services at Exhale Central Park South. (Discount limited to 1 treatment per day)
  • 20% off Urban Adventures walking tour
  • Save 20% off standard admission and 10% off priority admission at One World Observatory (2 guests)
  • Package delivery to guest room (first 6 at no additional charge)
  • $10.00 off in-house laundry service
  • 10% discounts on top NYC attractions from City Expert Concierge App
  • $10.00 T45 lunch or dinner credit – per room per day, food purchases only
  • Local, long distance and international phone calls
  • Macy’s  VIP Passport , 151 W 34th Street
  • 10% discount on Sightseeing Pass Flex 3 from City Experts
  • 10% discount on all City Sightseeing bus tours & packages from City Experts
  • 10% Pure Green Cold Pressed Juice discount; at the E 45th St. Store for 10% off all offerings (must show room key)
  • Daily 10:30 AM Accompanied view from the hotel roof-top tour with Photo Keepsake


Package Handling

Guests staying at Hyatt Centric Times Square can receive packages during their stay. 

The first two small packages (less than 30” x 10”) are complimentary; three or more are charged at $10 per package.

Large packages (greater than 30” x 10”) are all charged at $20 per package.

Prices include: receiving, storage and delivery to the room. Prices are exclusive of tax and will be posted to your guest room upon request.

Concierge Services 

For assistance in booking transportation, dinner reservations, Broadway shows and more please contact our on-site Concierge team at or by calling 646 - 364 - 1234