Hotel Policies

Hyatt Regency Lake Tahoe Resort, Spa and Casino Policies


Hotel Offerings

To view current food and beverage offerings, visit our Dining tab.

Stillwater Spa
Now open for services including massages, facials, flotation therapy and retail
featuring Lululemon, Lole and more. Call today to learn more or reserve your spot (775) 886-6745. Please leave a voicemail if there is no answer.
Open Daily 9:30AM - 5:00PM

Grand Lodge Casino
Enjoy more than 200 slot machines, 14 popular table games, and a full-service
sports book. Stop into VIP Services and receive $10 in free play when you join our club.
Open Daily 24-hours

Outdoor & Wellness Activities
Join us for a guided outdoor or wellness activity led by our Adventure Speclialists.

To view our current adventures, visit us here:

Are you in search of an activity or adventure not listed? Our Adventure Specialists are here to assist with that as well! Whether you’re looking for a hiking or walking path recommendation, or have a question or two about some fun activities around the lake, our local team is happy to chat with you about the perfect activity for you and your party.
Email them today at:


Pool & Beach Rules

  • Reserving pool chairs are not allowed. Any unattended items will be turned into Lost & Found.
  • No smoking, pets, speakers, outside food, coolers, or glassware allowed in beach or pool area.
  • For safety and sanitation purposes, we are unable to store any inflatable or recreation items for guests.
  • Whirlpools are open

Other Amenity and Activity Modifications

  • Casino Bar is open for service
  • Seasonal Sport shop is in operation
  • The Hyatt StayFit gym and Virtual Studio is open 24-hours
  • Complimentary shuttle service will be available from 10:00 AM – 10:00 PM for drop off and pick-up within Incline Village


Pet Policy

Pet Friendly

We are proud to welcome dogs of all shapes and sizes as long as they are leashed, friendly, and well behaved. A daily fee of $40 will be assessed for each pet throughout the duration of your stay. Reservations for pet-friendly rooms are required and can be made by calling 1-800-233-1234.

We ask that all pet owners be mindful of other guests and restrict noise levels. Should you leave your pet in the room unattended, we ask that you carry your cell phone so our team can alert you to any noise disturbances. If our team has to alert you to multiple noise disturbances, your pet may be removed from the room until you return, you may be subject to a disturbance fee of up to $300, or we may ask you to depart from the resort with no refund.

Although we welcome friendly companion animals, we also provide a dog-free zone in order to provide comfortable accommodation options for all of our guests. If you prefer to be placed in a room in our pet-free zone, please be sure to note your preference while making your reservation or by calling the front desk in advance of your visit.

Please be advised: In compliance with safety and health standards, pets are not allowed in any of our restaurants. Dogs are also prohibited from beaches during Mid April through Mid October, and from the pool year-round. For more details, please contact our resort directly. 


Resort Fee

Resort Fee

A $50.00 Resort Fee will be assessed nightly. 

Resort Fee includes the following - per day, per room:

  • In room refrigerators
  • Local shuttle to area shops and restaurants
  • Welcome beverage upon check-in (21 years of age or older)
  • 800/888/local calls waived
  • State of the art 24-hour fitness center including peloton bikes
  • $5.00 match play coupon for casino
  • Access to hotel’s private year-round heated pool and hot tubs
  • Incoming/outgoing faxes
  • Business center access
  • Weekly Fitness classes
  • Adventure Specialist summer and winter activities for guests of all ages (family friendly). Transportation provided (summer inclusions).
  • Complimentary bottled water (2) replenished in room
  • Virtual Studio access with live & recorded fitness classes via Tempo
  • S’mores kit

Additional Summer Inclusions (Memorial Day through Labor Day)

  • Pool, chair, umbrella and personal towel service
  • Daily Yoga
  • Exclusive access to hotel pier and water sports rental company.
  • Complimentary 1 hour use of Kayak or stand up paddleboard from hotel pier
  • Kids camp available for a fee

Additional Winter Inclusions (After Labor Day to Memorial Day)

  • Snowshoe usage
  • Unlimited GoPro Camera usage
  • Ski valet
  • Diamond Peak Ski Resort shuttle