Hyatt Regency Kathmandu has been awarded with the Service Excellence Award 2017 by Luxury Travel Guide at the Asia and Australasia Awards. The Service Excellence Award is an accolade that guarantees a memorable stay at Hyatt Regency Kathmandu, and Luxury Travel Guide was very pleased to inform the hotel’s team of their win.
To win the Service Excellence Award, in a category featuring hotels located across the region, is truly an achievement to be proud of.
The LTG awards identify the best hotels and accommodation options throughout the world with criteria such as innovation, design, rooms and facilities, gastronomic achievements, service excellence, use of technology, sustainable development, marketing and branding, employee satisfaction and location.
Hyatt Regency Kathmandu has been recognized by World Travel Awards as Nepal’s leading hotel once again for 2017 after having won it last year in 2016 as well as for the years 2008, 2009, 2011 and 2013.
General Manager Sinead O’Reilly Henell, commented: “We are very excited and honored to be voted as Nepal’s leading hotel in 2017 and this award is a reflection of our dedication towards excellence in the hospitality business. It is a great recognition to be granted this accolade. In line with Hyatt’s objective, we will continue to make a difference in the lives of all those we touch every day - colleagues, guests, owners, operators, community members and shareholders.”
The World Travel Awards acknowledge, reward, and celebrate excellence across all sectors of the tourism sector throughout the world. The WTA brand is recognized globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire. The awards are voted for by travel and tourism professionals worldwide, and reward the commitment to excellence which Hyatt Regency Kathmandu has demonstrated.
The Hyatt Thrive Leadership Awards recognise Hyatt hotels and field offices that embody the company’s commitment to thriving communities and demonstrate exemplary leadership in environmental sustainability and community engagement.
Last year was challenging for Hyatt Regency Kathmandu in many respects, primarily due to the earthquake and the resulting scarcity of resources. However, throughout all this turmoil and the difficulties faced, the hotel’s team was able to stay true to the Hyatt goal of being “the most preferred hospitality brand” when it comes to engaging with our community, our guests and our colleagues. The hotel initiated many activities to help its local community, including raising funds and supporting the community with much needed help. These activities were focused on contributing to children’s welfare, which is most vulnerable during disruptive scenarios such as earthquakes, as well as conserving our environment and supporting our colleagues and the community in which we live.