Hotel Policies

Check-in/Check-Out timing

Check-in Time: 3:00 PM

Check-out Time: 12:00 PM

Unless specifically specified in standard reservation confirmation voucher issued by the hotel, Hyatt Place Kathmandu

Family Plan Policy

Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.

ID Requirement

For security purposes, valid Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, citizenship certificate and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.

Late Checkout Policy

Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.

Babysitting/Child Care Policy

The hotel does provide babysitting services. The same needs to be informed to the reception 24 hours in advance. The charges for the same are USD 10+taxes/hour for a minimum of two hours.

Early Arrival Policy

Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 3PM will be charged at 50% of the room rate.

Facility Use Policy

Use of recreational facilities, such as the pool, gym, and jacuzzi, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests under 16 years of age must be accompanied by an adult guardian. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.

Security Policy

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.

Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.

Smoking Policy

All rooms and public areas within the hotel are non-smoking. Smoking is permitted only in designated outdoor smoking areas and in smoking rooms located on designated floors. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking room is not permitted.

Smoking in Non-smoking area or in Non-smoking room will attract a penalty of USD 100 per occurrence per person.

Interconnecting Room

Hotel has interconnecting rooms, subject to availability and request should be placed at the time of reservation. Allocation of interconnecting rooms or adjacent rooms is subject to availability on the day of arrival.

Cancelation/ Deposit Policy

All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 48 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.

Payment Policy

At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Credit Card Policy

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.

Pet Policy

Pets are allowed as per the pet policy of the hotel. Extra charges of USD 20+taxes will be applicable at the check in per night for sanitization. Please seek pet policy from Hotel at the time of making the reservation.

Extra Bed / Extra Person Policy

One older child or adult is charged USD 15+taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.

Outside food and Beverage Policy

Hotel does not allow outside food and beverages to be brought in the hotel, unless approved separately through written permission. Outside food and beverage, consumption by resident guests is considered on their risk and hotel will not be liable for any damage / inconvenience.

Visitor Policy

Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests meetings and entertainments are permitted in public areas or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Guest Room Usage

Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Nepal Laws.

We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.

The guest agrees that he/she shall not engage in, or willfully or negligently allow to occur in the any illegal act such as for example Gambling etc.

Usage of Camera and Photography / videography equipment

Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Guest Conduct

Hyatt Place Kathmandu reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotels premises.

SARS COVID – 19 Protocol

Guests are required to maintain social distance, Utilize Hand sanitizer/wash hands time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.

As directed by the Government, vaccine certificates need to be produced to enter the hotel facilities. 

Contact information Disclaimer

Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact kathmandu.place@hyatt.com for interaction with only authorized representative from Hyatt Place Kathmandu. Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation