Hotel Policies

Pet Policy

We gladly welcome your furry friends at our pet-friendly hotel in Eden Prairie. A maximum of 2 dogs per room, weighing 50lbs and under are permitted. A $75 non-refundable pet fee will be administered for guests staying 1-6 nights. For guests staying 7-30 nights, we require a $75 non-refundable pet fee plus a $100 cleaning fee. Guests staying over 30 days, please contact the hotel.


A valid credit or debit card must be presented at the time of check-in. The card will be authorized for room, tax, and an additional $15 per night for incidentals.

DEBIT CARD USERS: Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused authorization is released within 7-10 business days after check-out Depending on your banking institution this hold can take up to 30 days to release. We recommend you use a credit card to check-in with, and then use your debit card at the time of check-out to settle your balance.

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.