Hotel Policies

The safety and wellbeing of our guests is our top priority.

As we welcome you back, you can rest assured that we are taking precautionary measures in an effort to maintain a safe environment for our guests, customers and colleagues. When visiting the hotel we kindly request all guests adhere to the following, as directed by local mandates:

  • Temperature checks when entering the hotel 
  • Wearing a mask at all times
  • Maintain social distancing by standing 6-feet or more away from colleagues and other guests
  • Utilizing hand sanitizing gels available in all public areas

Caring for Your Wellbeing

 In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Mother and daughter reading in bed

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

Leisure travelers dining

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Disposable bags at the table for guests to place masks when dining. 

Check-In

Family of leisure travelers in a lobby

Check-In

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.