Hotel Policies

The safety and wellbeing of our guests is a top priority for Hyatt.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as you.

Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share the steps we are taking at the Hyatt Place Grand Rapids/Downtown to provide a safer environment for our guests and our colleagues.

Hyatt has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit: https://www.hyatt.com/info/global-care-and-cleanliness-commitment to learn more about the steps Hyatt is taking to further enhance our existing rigorous protocols.

All associates are required to complete a health screening questionnaire recommended by the CDC, and have their temperature taken daily as they arrive to work

Distribution of safety procedures to all colleagues specific to the coronavirus and prevention

Distribution of proper Personal Protective Equipment (PPE) to all colleagues along with training on how to properly wear, including face coverings and gloves

Ensuring the hotel has ample hand sanitizer dispensers and sanitizer stock available

Gathering additional educational materials to include proper hand washing and other infection control measures that are displayed and/or distributed to colleagues

Using EPA approved disinfectant products on hard surfaces and high touch points inside the guest room - door knobs, faucet knobs, alarm clocks, phones, remote controls - and around the hotel - door handles, elevator buttons, public bathrooms, etc.

Guest rooms remain untouched for 24-hours prior to being thoroughly cleaned

Elimination of the Hyatt Place buffet style breakfast; breakfast is still provided, however, all items are pre-packaged and single use

Opt-In Housekeeping Service: We will not enter your guest room unless requested for stayover or maintenance service

Using EPA approved disinfectant products on hard surfaces and high touch points in both front and back of the house areas including, but not limited to, POS registers, computer keyboards, telephones, and other frequently used equipment daily

Using EPA disinfectant products in meeting rooms. This includes cleaning door handles and pulls, light switches, table tops, chairs, food and beverage high-touch areas such as coffee urn pulls, creamer handles, water stations, microphones, presentation clickers, lecterns, etc.

Guests are not required to wear masks or cloth face coverings but are encouraged to do so in public areas, where appropriate

Bathrooms are cleaned and disinfected in both front and back of the house areas with increased frequency

Tracking the location of the confirmed coronavirus cases in the United States and Michigan

Hyatt Place Grand Rapids/Downtown recognizes that hotel guests and visitors may legally possess firearms.  This policy is intended to create a safe environment for all who visit Hyatt Place Grand Rapids/Downtown by providing appropriate guidance over the custody of firearms on the premises. Please keep in mind that the safety and security of our hotel guests and patrons is of utmost importance.

Hyatt Place Grand Rapids/Downtown prohibits firearms on Hotel property.

Hyatt Place Grand Rapids/Downtown prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner.  This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barreled gun.

Hyatt Place Grand Rapids/Downtown reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premises.  Failure to leave at the request of the Hotel may result in the Grand Rapids Police Department being contacted, and may subject you to further legal action for failure to abide by this policy, including trespass.

This policy does not apply to law enforcement officers.